Crowne Plaza Houston Downtown, Houston, Staff

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Rank

34th

Out of 718

Crowne Plaza Houston Downtown	Average Price: $232 Check Rates

Hotel Class:

1700 Smith Street

Houston, 77002 View map

3-Star Hotel Rank: 11 of 121
Average review rating: 3.69

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (7) , MyTravelGuide (175) , Travelocity (2) , TripAdvisor (97) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (8) bath (4) bathroom (18) bathtub (2) bed (26) bill (3) breakfast (28) charge (6) check in (7) complimentary (4) concierge (5) cost (3) deal (2) dinner (9) discount (3) downtown (47) fitness center (4) food (16) front desk (26) hotel (182) housekeeping (8) lobby (3) location (31) lunch (4) manager (6) money (6) parking (14) pillow (4) pool (8) price (9) rate (11) recommend (6) restaurant (32) room (110) room service (7) service (39) shower (8) shuttle (18) staff (67) street (6) suite (2) towel (2) tub (5) valet (7) valet parking (5) value (4) view (4) walk (9) wireless (10)

Staff

Appears in 67 comments.

95% wrote positive comments about staff

The following words were used in comments with Staff:
best (3) clean (6) desk (11) downtown (3) excellent (4) friendly (21) good (6) great (12) helpful (16) hotel (21) management (3) nice (7) pleasant (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All the staff were very helpful and had great attitudes, from the parking attendants to the front desk people.

"great staff, great bed, but... " Read full review on TripAdvisor 4/27/2012 Vote

2. Front desk staff were very professional but not stuffy.

"Crown Plaza " Read full review on TripAdvisor 4/19/2012 Vote

3. All the staff are friendly and greet you by name each time you visit.

"Great Hotel " Read full review on TripAdvisor 4/19/2012 Vote

4. All of the staff was excellent, with the exception of one unknowledgeable, unfriendly, and unprofessional front desk agent by the name of Amber.

"Great Hotel for Groups " Read full review on TripAdvisor 4/18/2012 Vote

5. The staff were friendly and efficient and check in was 'hassle-free'.

"Not bad " Read full review on TripAdvisor 4/13/2012 Vote

6. The hotel itself is fairly average - but it is clean and the staff (from service crew all the way to the manager) were excellent.

"Average property - great service " Read full review on TripAdvisor 4/5/2012 Vote

7. I found the hotel staff was very pleasant and helpful but it's definitely an older hotel.

"Not Bad But Older Hotel " Read full review on TripAdvisor 3/28/2012 Vote

8. The staff was so friendly, the room was great and the bed was comfortable.

"Great stay! " Read full review on TripAdvisor 3/9/2012 Vote

9. Great service, friendly staff.

"Great service, great value! " Read full review on TripAdvisor 2/29/2012 Vote

10. When we walked in after checking in and whisking off to dinner when we returned there was new staff that greeted us by name when we walked in the door, kinda scared us but then it clicked that they know how to treat their customers.

"GREAT PLACE TO STAY! " Read full review on TripAdvisor 1/22/2012 Vote