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Rank
5th
Out of 289

Brown Palace Hotel

Average Price: $333  
 
Hotel Class:
321 17th Street
Denver, 80202 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (66) , Travelocity (6) , TripAdvisor (518) , YahooTravel (55)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
good (2)   hotel (3)   management (19)   meal (2)    
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1. not really, Does the manager need to do a better job managing?absolutely.
"SPA SEVICE AND HAIR IN OUR FOOD " Read full review on TripAdvisor   3/8/2012 Vote      
2. From the doormen to the Ships Tavern manager,they are all friendly and helpful.
"Amazing Christmas at "The Brown" " Read full review on TripAdvisor   1/12/2009 Vote      
3. Before putting up a negative comment, I decided to speak to the manager I'm glad I did.
"Historic Hotel with Luxury " Read full review on TripAdvisor   4/30/2012 Vote      
4. This was all conveyed at checkout and on the online after stay survey, but no response or formal apology other than the sweet lady at the front desk saying she was sorry and her manager would call.
"Gorgeous Grand Dame, no follow through in front desk service " Read full review on TripAdvisor   3/25/2012 Vote      
5. I even left a message for the reservation manager to call me back Friday afternoon.
"Reservation customer service sucks " Read full review on TripAdvisor   12/7/2010 Vote      
6. The chef and manager visited our table.
"Palace Arm - the best meal and service I have ever enjoyed!!! " Read full review on TripAdvisor   12/3/2010 Vote      
7. The manager was very snippy with me.
"I hope I don't have to go back...should've went to the Hyatt " Read full review on TripAdvisor   8/1/2010 Vote      
8. ' She went into the back and came out a minute later and said, 'I spoke with our reservations manager, and they said we don't do that here but we can do it this once as a courtesy.
"OK- some issues " Read full review on TripAdvisor   1/17/2010 Vote      
9. After an hour of futzing, 2 calls to the operator, one trip to the front desk; satisfaction was only to be found the next day after a meeting with my sales manager who gave me a password for free service.
"Lovely but with a few issues " Read full review on TripAdvisor   10/3/2009 Vote      
10. But this was one bad experience after another and when I left my comment card in their drop box, I expected a call from their manager to see what could have been done.
"Cockroach, double charged, construction and lies " Read full review on YahooTravel   2/2/2009 Vote      
   
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