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Rank
5th
Out of 289

Brown Palace Hotel

Average Price: $333  
 
Hotel Class:
321 17th Street
Denver, 80202 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (66) , Travelocity (6) , TripAdvisor (518) , YahooTravel (55)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 78 comments. 
57% wrote positive comments about front desk
The following words were used in comments with Front desk:
cares (3)   concierge (5)   desk (78)   free (4)   friendly (10)   helpful (6)   hotel (6)   informative (3)   liked (3)   nice (3)   welcoming (5)   well (3)    
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1. Megan at the front desk was absolutely on the ball and helped me with everything I needed.
"Awesome experience and worth every penny!!! " Read full review on TripAdvisor   1/23/2012 Vote      
2. I have never encountered a more friendly front desk staff.
"Awesome experience and worth every penny!!! " Read full review on TripAdvisor   1/23/2012 Vote      
3. From our check-in on friday night, the front desk clerk (Kyle) was very friendly and helpful and made us feel very welcome.
"A glorious holiday weekend at The Brown Palace! " Read full review on TripAdvisor   12/5/2011 Vote      
4. I was very interested in the history of the Brown Palace, and the nice lady at the front desk knew all the intereting facts about the hotel.
"Can't wait to go back.... " Read full review on TripAdvisor   9/14/2011 Vote      
5. Wow, just the opposite, from the greeting at the front desk, the pleasant personnel everywhere and good food at the restaurants.
"not up to par " Read full review on TripAdvisor   8/19/2011 Vote      
6. Free evening hotel car and driver helped me with an unexpected errand and concierge and front desk couldn't have been any nicer or helpful.
"Lovely & Memorable Respite - grande dame with modern amenities and welcoming staff. " Read full review on TripAdvisor   8/6/2010 Vote      
7. The response I got from the front desk person is, 'We don't do that at this property.
"OK- some issues " Read full review on TripAdvisor   1/17/2010 Vote      
8. I did not remove any stars for this drawback however, because when I called the front desk and told them this, they immediately and without any hesitation provided me with a password and free internet for the duration of my stay.
"Surprisingly low price for an elegant historical hotel with excellent service, especially compared to the competition " Read full review on TripAdvisor   9/6/2009 Vote      
9. The front desk didn't seem to be disturbed too much by this; they attributed it to the hotel being fully booked.
"Lukewarm Shower; Lukewarm Service; Improperly Staffed " Read full review on TripAdvisor   8/3/2009 Vote      
10. everyone was so warm and welcoming from the front desk, valet, room service and bellman, plus all others they came in contact with.
"the staff at the brown palace is exceptional! " Read full review on TripAdvisor   6/2/2009 Vote      
   
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