Brown Palace Hotel, Denver, Concierge

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Rank

5th

Out of 289

Brown Palace Hotel	Average Price: $333 Check Rates

Hotel Class:

321 17th Street

Denver, 80202 View map

4-Star Hotel Rank: 3 of 16
Average review rating: 4.3

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (66) , Travelocity (6) , TripAdvisor (518) , YahooTravel (55)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (40) bar (58) bath (21) bathroom (120) bed (97) breakfast (61) brunch (51) charge (22) check in (32) check out (21) checkout (12) closet (19) complimentary (21) concierge (47) deal (21) decor (26) dinner (61) downtown (84) food (109) front desk (78) hotel (841) housekeeping (12) lobby (145) location (105) manager (18) massage (83) money (27) parking (15) pillow (31) price (43) rate (40) recommend (71) restaurant (122) room (692) room service (54) service (309) shower (103) spa (247) staff (314) steam (15) street (56) suite (34) towel (17) tub (37) valet (44) valet parking (22) value (13) view (16) walk (42) wireless (19)

Concierge

Appears in 47 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
free (4) friendly (10) great (4) helpful (16) hotel (4) recommend (5) reservation (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I asked the concierge to recommend the best bookshop in town and she recommended the Tattered Cover Book Store which was so good I bought five books.

"High Quality " Read full review on TripAdvisor 5/16/2012 Vote

2. I thought the concierge went out of her way to help us navigate museum trips, parks, etc..

"No better place to stay in Denver " Read full review on TripAdvisor 4/16/2012 Vote

3. The bellmen,valets, waitstaff and concierge were wonderful.

"Gorgeous Grand Dame, no follow through in front desk service " Read full review on TripAdvisor 3/25/2012 Vote

4. The concierge helped me find a day tour to take to the Rocky Mountains (which I ended up loving) and on my last day, when I called to have someone help me take my bags down, a bellman was at my door within two minutes.

"Denver's Finest Hotel " Read full review on TripAdvisor 3/15/2012 Vote

5. The concierge sent a complimentary bottle of champagne to our room which was a very nice touch.

"20th anniversary at the Brown. " Read full review on TripAdvisor 10/31/2011 Vote

6. There are many interesting things in the hotel and it would be easy for them to have a small treasure hunt set up for young guests, such as finding the upside down panels etc. However, no one remembered my name and the Concierge absolutely stinks.

"Beautiful Hotel....Staff...so, so... " Read full review on TripAdvisor 8/6/2011 Vote

7. The concierge was very helpful and their morning/evening courtesy car was great.

"Updated, "old world" style, that was comfortable, not exciting, but very pleasant. " Read full review on TripAdvisor 6/13/2011 Vote

8. I realize that Brown Palace has a draw for it's Historic Publicity, but I found it very ho-hum, we were treated as a number not a name, with the exception of Vince in Concierge who was always kind and helpful, just overworked, and understaffed with a line always waiting.

"A forgettable stay... " Read full review on TripAdvisor 8/9/2010 Vote

9. One caveat -- the concierge recommended and booked the 'Super Shuttle' van over a taxi to the airport since, at $19, it was better than 1/2 the price of a taxi.

"Lovely & Memorable Respite - grande dame with modern amenities and welcoming staff. " Read full review on TripAdvisor 8/6/2010 Vote

10. They had our room ready early for us, the concierge was extremely helpful, as was the front desk staff.

"The Brown Palace is the platinum standard other hotels should strive for. " Read full review on TripAdvisor 7/23/2010 Vote