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Rank
26th
Out of 202

Hyatt Columbus

Average Price: $115  
 
Hotel Class:
7490 Vantage Drive
Columbus, 43235 View map  
3-Star Hotel Rank: 12 of 59
Average review rating: 4.13
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (33) , MyTravelGuide (10) , TripAdvisor (47) , YahooTravel (1)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 9 comments. 
The following words were used in comments with Manager:
 
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1. We stayed as a stopover and endured an aggressively rude young lady working the desk on check out - she refused to switch the charge from my card to my wife's until i demanded to see the manager, who was very cool - i'll just hit the one in Dublin next time.
"Poorly trained, rude desk " Read full review on TripAdvisor   3/3/2009 Vote      
2. We had to leave very early the next day, so I left my number for the manager to call so that we could discuss this.
"Needs a Policy for Making Accommodations When Guest Room Types Are Changes " Read full review on TripAdvisor   5/5/2012 Vote      
3. I asked to speak to her manager and she refused to give me his number or any other number to reach anyone higher up.
"HORRIBLE /UNORGANIZED STAFF WITH POOR CUSTOMER SERVICE SKILLS " Read full review on TripAdvisor   3/29/2012 Vote      
4. manager (Lori) arrived.
"HORRIBLE /UNORGANIZED STAFF WITH POOR CUSTOMER SERVICE SKILLS " Read full review on TripAdvisor   3/29/2012 Vote      
5. The next day at check out manager Patrick was there and had no idea of what happened.
"HORRIBLE /UNORGANIZED STAFF WITH POOR CUSTOMER SERVICE SKILLS " Read full review on TripAdvisor   3/29/2012 Vote      
6. There was no manager the night I checked in and when I met with the manager the next morning I received no assistance.
"Not to my standards " Read full review on TripAdvisor   10/25/2011 Vote      
7. < :-( On the morning I checked out, nobody was at the desk or in the lobby, I had to go into the office to get the manager, and he did the check out for me.
"Long stay --varying service -- trying to be luxury without being luxurious? " Read full review on TripAdvisor   11/1/2009 Vote      
8. Finally the manager took us up to our room for the third time and made sure everything was correct.
"Checked in to an occupied room " Read full review on TripAdvisor   11/1/2009 Vote      
9. If it's a matter that the associate truly should not be able to make a decision on (and I would argue that adjusting a rate 20% is not in that category), then a manager should promptly follow through to address the problem.
"Needs a Policy for Making Accommodations When Guest Room Types Are Changes " Read full review on TripAdvisor   5/5/2012 Vote      
   
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