Hilton Charlotte, Charlotte, Service

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Rank

11th

Out of 269

Hilton Charlotte	Average Price: $206 Check Rates

Hotel Class:

222 East Third Street

Charlotte, 28202 View map

4-Star Hotel Rank: 4 of 7
Average review rating: 3.91

OpinionWell Value Index: 7

Traveler reviews analyzed: YahooTravel (39) , Expedia (34) , MyTravelGuide (481) , TripAdvisor (181) , Travelocity (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) bar (40) bathroom (53) bathtub (9) bed (66) bill (15) breakfast (55) cable (8) charge (16) check in (36) check out (13) complimentary (9) concierge (8) cost (15) deal (14) deck (8) decor (9) dinner (20) downtown (68) fee (9) food (40) front desk (52) gym (17) hotel (386) housekeeping (16) lobby (26) location (116) money (13) parking (81) pillow (13) pool (20) price (36) rate (28) recommend (24) restaurant (86) room (371) room service (22) service (77) sheets (7) shower (71) staff (107) street (8) suite (16) towel (14) tub (13) valet (16) valet parking (19) view (25) walk (53) wireless (16)

Service

Appears in 77 comments.

78% wrote positive comments about service

The following words were used in comments with Service:
clean (7) customer (12) desk (5) excellent (9) expectation (6) good (13) great (6) helpful (3) hotel (12) internet (4) location (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Wonderful Customer service.

"Great Customer Service! " Read full review on TripAdvisor 4/23/2012 Vote

2. We normally stay at Hilton properties and have always been pleased with the service, accommodations and staff, but I believe this Hilton has the friendliest staff we've ever encountered.

"Friendliest staff ever " Read full review on TripAdvisor 4/22/2012 Vote

3. They were amazing with making arrangements for our group in advance, and when we got there, the good service didn't stop.

"Accommodating, friendly, and courteous! " Read full review on TripAdvisor 4/22/2012 Vote

4. Hotel is always clean and front desk service is courteous.

"Consistently Great " Read full review on TripAdvisor 2/17/2012 Vote

5. Clean room, super-comfy bed, high-quality toiletries, nice TV, superb location, and great service.

"Lovely stay! " Read full review on TripAdvisor 12/28/2011 Vote

6. Overall, the stay was pleasant, but in a Hilton, I just expect better service.

"Nice hotel, staff could use some work " Read full review on TripAdvisor 12/19/2011 Vote

7. The concierge services were outstanding .

"Outstanding stay.... comfort,value,service " Read full review on TripAdvisor 12/5/2011 Vote

8. I believe the hotel was full, but you could not tell since they had fast elevator service.

"exceeds expectations ! " Read full review on TripAdvisor 11/12/2011 Vote

9. It was exactly what I expected out of a large downtown Hilton - massive hotel, lots of amenities, convenient location, acceptable service & rooms.

"No complaints " Read full review on TripAdvisor 10/26/2011 Vote

10. The Hilton Center City seems to me to have excellent Hilton-quality service--there was a certain polish about the front desk staff and valet parking attendants that made me feel that I was staying in a luxurious hotel.

"Really nice hotel but room seemed not quite up to standard " Read full review on TripAdvisor 5/23/2011 Vote