Hilton Charlotte, Charlotte, Front Desk

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Rank

11th

Out of 269

Hilton Charlotte	Average Price: $206 Check Rates

Hotel Class:

222 East Third Street

Charlotte, 28202 View map

4-Star Hotel Rank: 4 of 7
Average review rating: 3.91

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (481) , Travelocity (6) , TripAdvisor (181) , YahooTravel (39)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) bar (40) bathroom (53) bathtub (9) bed (66) bill (15) breakfast (55) cable (8) charge (16) check in (36) check out (13) complimentary (9) concierge (8) cost (15) deal (14) deck (8) decor (9) dinner (20) downtown (68) fee (9) food (40) front desk (52) gym (17) hotel (386) housekeeping (16) lobby (26) location (116) money (13) parking (81) pillow (13) pool (20) price (36) rate (28) recommend (24) restaurant (86) room (371) room service (22) service (77) sheets (7) shower (71) staff (107) street (8) suite (16) towel (14) tub (13) valet (16) valet parking (19) view (25) walk (53) wireless (16)

Front desk

Appears in 52 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) desk (52) extremely (3) floor (3) friendly (5) helpful (5) hotel (6) pleasant (2) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff are very pleasant and helpful- one of the front desk employees lent me her own iPhone cable to charge my phone as I'd forgotten mine.

"Nice, centrally located Hotel " Read full review on TripAdvisor 3/14/2012 Vote

2. Hotel is always clean and front desk service is courteous.

"Consistently Great " Read full review on TripAdvisor 2/17/2012 Vote

3. The team at the front desk was also very helpful.

"Great hotel, exceeded expectations " Read full review on TripAdvisor 11/1/2011 Vote

4. The attitude of the front desk personnel varied from curt and officious to professionally accommodating.

"Fabulous Stay " Read full review on TripAdvisor 9/3/2011 Vote

5. The staff at the front desk and concierge service were friendly and helpful, offering unsolicited help and advice.

"AAAAA+++++ " Read full review on TripAdvisor 1/22/2011 Vote

6. Front desk and other staff were extremely courteous, polite and pleasant.

"Good location, extremely friendly staff and clean. " Read full review on TripAdvisor 12/16/2010 Vote

7. I had friendly encounters with the front desk staff, although others during my stay did not.

"Overrated and Overpriced Considering They Charge for Amenities " Read full review on TripAdvisor 5/3/2010 Vote

8. A couple of things could use improvement - I couldn't consistently access the wi-fi in my room and when I mentioned this to the front desk they said something like, 'oh, you must be in the middle of the hallway - there's nothing we can do about that'.

"Very convenient downtown choice " Read full review on TripAdvisor 4/1/2010 Vote

9. Housekeeping and front desk were very friendly.

"One of the Nicest " Read full review on TripAdvisor 3/28/2009 Vote

10. The front desk and bell staff were extremely friendly and went above and beyond the normal customer service.

"Loved the Hilton " Read full review on TripAdvisor 5/1/2008 Vote