Shawmut Inn Boston, Boston, Service

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Home » United States » Massachusetts » Boston Destinations » Boston Hotels » Shawmut Inn Boston

OpinionWell
Rank

60th

Out of 197

Shawmut Inn Boston	Average Price: $262 Check Rates

Hotel Class:

280 Friend Street

Boston, 02114 View map

2-Star Hotel Rank: 7 of 24
Average review rating: 3.24

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (20) , MyTravelGuide (8) , Travelocity (3) , TripAdvisor (167) , YahooTravel (15)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (4) bar (65) bathroom (17) bed (38) breakfast (64) cable (3) check in (15) check out (3) closet (4) complimentary (6) concierge (5) cost (7) deal (10) decor (5) dinner (4) discount (8) downtown (26) fitness center (3) food (9) front desk (39) gym (4) hotel (254) housekeeping (4) lobby (18) location (129) manager (9) money (13) neighborhood (9) parking (41) pillow (5) price (29) rate (10) recommend (19) restaurant (14) room (267) service (37) sheets (3) shower (9) staff (81) street (99) suite (15) to park (4) towel (5) valet (12) valet parking (4) value (8) view (9) walk (37) walk-in (2) wireless (3)

Service

Appears in 37 comments.

72% wrote positive comments about service

The following words were used in comments with Service:
clean (3) credit (2) customer (14) desk (4) excellent (2) friendly (3) good (6) great (5) guest (5) hotel (9) liked (2) need (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Overall service of the staff was very good and were helpful.

"Great location near to subway to explore city " Read full review on TripAdvisor 2/22/2012 Vote

2. They understand the needs of the guest and provide courteous services efficiently in catering to the guests needs.

"Hospitality " Read full review on TripAdvisor 2/16/2012 Vote

3. I highly recommend this hotel on the customer service alone.

"Outstanding Customer Service! " Read full review on TripAdvisor 12/6/2011 Vote

4. Felt more like a service elevator actually and was a bit slow.

"Spacious loft style rooms near North Station " Read full review on TripAdvisor 11/12/2011 Vote

5. The rooms were small but clean and serviceable.

"It's all about location, location, location. " Read full review on TripAdvisor 10/16/2011 Vote

6. Thanks go to maintenance, front desk and management for a job well done and excellent customer service.

"Family atmosphere and compassionate customer service " Read full review on TripAdvisor 9/9/2011 Vote

7. I do have to mention however the great service we received from the front desk staff.

"Awesome Location! " Read full review on TripAdvisor 9/8/2011 Vote

8. Great customer service.

"3 YESes - location, free breakfast, clean rooms " Read full review on TripAdvisor 9/7/2011 Vote

9. Excellent customer service.

"Loved it!!! Lots of reason to stay again. " Read full review on TripAdvisor 6/28/2010 Vote

10. The service was good and the room, altough not so big, it was comfortable.

"Great Stay, Great Value... " Read full review on TripAdvisor 12/16/2009 Vote