Hilton Boston, Boston, Service

OpinionWell's Blog

Home » United States » Massachusetts » Boston Destinations » Boston Hotels » Hilton Boston

OpinionWell
Rank

25th

Out of 197

Hilton Boston	Average Price: $293 Check Rates

Hotel Class:

40 Dalton Street

Boston, 02115-3123 View map

3-Star Hotel Rank: 6 of 37
Average review rating: 3.9

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , MyTravelGuide (406) , Travelocity (6) , TripAdvisor (517) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (26) balcony (12) bar (71) bath (11) bathroom (90) bed (76) bill (20) breakfast (148) charge (35) check in (55) complimentary (27) concierge (44) cost (28) deal (14) decor (11) dinner (19) discount (12) downtown (31) fee (20) fitness center (19) food (66) front desk (89) gym (37) hot tub (25) hotel (817) housekeeping (22) lobby (139) location (336) manager (30) money (25) parking (105) pillow (23) pool (106) price (81) rate (57) recommend (63) restaurant (211) room (804) room service (30) service (122) shower (57) staff (295) street (157) suite (11) towel (17) tub (10) value (26) view (188) walk (179) wireless (39)

Service

Appears in 122 comments.

89% wrote positive comments about service

The following words were used in comments with Service:
clean (9) customer (21) desk (9) excellent (8) food (10) free (7) friendly (11) good (16) great (29) hotel (42) internet (6) location (11) nice (7) night (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I paid $299 a night which was steep, but expect exceptional service at price.

"Good location and in walking distance to Fenway Park. Steep prices though. " Read full review on TripAdvisor 5/15/2012 Vote

2. There were no interruptions from cleaning service or anything.

"Pleasant stay! " Read full review on TripAdvisor 5/11/2012 Vote

3. The service was also very good.

"Hilton Boston Back Bay " Read full review on TripAdvisor 4/9/2012 Vote

4. The great customer service at this hotel is worth noting, and I hope that all the issues in room 1207 will be fixed for the next hotel customer.

"Issues with room but great customer service " Read full review on TripAdvisor 3/11/2012 Vote

5. The staff were friendly and helpful, so the service was excellent.

"Conveniently located, sound hotel " Read full review on TripAdvisor 1/30/2012 Vote

6. Quiet bar, but great service and great food.

"Great hotel in a great location! " Read full review on TripAdvisor 1/28/2012 Vote

7. Unless you are in a group, the Go Boston Shuttle provides very efficient service for a good price.

"immaculate hotel, amazing staff " Read full review on TripAdvisor 1/21/2012 Vote

8. Breakfast was good with all the usual options (super sausages) and the service at breakfast was attentive and friendly.

"Good location but needs a lick of paint " Read full review on TripAdvisor 11/1/2011 Vote

9. ' I was reminded that this kind of customer service is what really matters--and, of course, that the room is very clean, very large, and with a small balcony.

"What Matters Most is What They Do When Something Goes Wrong " Read full review on TripAdvisor 10/20/2011 Vote

10. Service at breakfast was excellent.

"Very well located for holiday " Read full review on TripAdvisor 10/8/2011 Vote