InterContinental Boston, Boston, Front Desk

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Rank

6th

Out of 197

InterContinental Boston	Average Price: $452 Check Rates

Hotel Class:

510 Atlantic Avenue

Boston, 02210 View map

4-Star Hotel Rank: 5 of 38
Average review rating: 4.15

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (140) , Travelocity (25) , TripAdvisor (893) , YahooTravel (7)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (65) balcony (36) bar (266) bath (64) bathroom (443) bathtub (29) bed (255) breakfast (177) charge (62) check in (150) check out (44) concierge (133) cost (64) deal (55) dinner (69) downtown (68) fee (30) food (159) front desk (146) gym (94) hotel (1823) housekeeping (31) lobby (163) location (465) manager (61) money (38) parking (140) pillow (49) pool (152) price (186) rate (152) recommend (132) restaurant (305) room (1634) room service (113) service (310) shower (175) spa (86) staff (426) street (135) suite (69) towel (51) tub (131) valet (39) valet parking (34) value (41) view (330) walk (293) waterfront (70) wireless (40)

Front desk

Appears in 146 comments.

61% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (8) clerk (9) desk (156) friendly (9) helpful (13) hotel (22) liked (7) management (8) night (7) problem (6) reservation (6) rude (6) service (14) staff (22) useful (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk was courteous and efficient.

"Top shelf " Read full review on TripAdvisor 1/7/2012 Vote

2. The bell staff to The front desk staff are excellent and the best is the hotel has very fast elevators.

"My favorite place in Boston " Read full review on TripAdvisor 12/10/2011 Vote

3. When we got back( 1am) the Front Desk was still fully staffed and very welcoming.

"I needed this.... " Read full review on TripAdvisor 11/17/2011 Vote

4. The location is great but the front desk service aaargh.

"Great Location Poor Customer Focus " Read full review on TripAdvisor 8/17/2011 Vote

5. When we accidentally knocked one of the beer cans off of its electronic sensor in the automated mini bar, thus incurring a charge to our room, the front desk staff corrected the charge immediately and without fuss.

"Great hotel, great location for sightseeing...neighborhood is a ghost town on weekends. " Read full review on TripAdvisor 8/12/2011 Vote

6. Front desk staff was not very apologetic about not having my room ready.

"Good location....check in needs some work " Read full review on TripAdvisor 8/10/2011 Vote

7. Front desk was very friendly, and helpful.

"Great location, Rudest Bar staff, ever.... " Read full review on TripAdvisor 7/19/2011 Vote

8. Throughout the whole experience, the front desk people treated us like we were incoveniencing THEM.

"Huge Need to Retrain Front Desk " Read full review on TripAdvisor 6/27/2011 Vote

9. The front desk clerk was very good and promised to call me as soon as it was ready (+).

"Clean and well maintained but Sterile - Hot & Cold running Staff " Read full review on TripAdvisor 6/19/2011 Vote

10. Front desk and concierge are friendly and efficient.

"Weekend escape " Read full review on TripAdvisor 6/13/2011 Vote