1. When I protested to a manager that we had neither been offered nor accepted an upgrade, and that we certainly had not been told that the rooms we were given were going to cost $50 more than the ones we had booked (had we been told, we would have declined them), she produced the sheets we had signed at check-in (during the signing of which the clerk had kept asking us questions about where were we from, how was our flight, etc., which made it impossible to concentrate on reading the sheet), which listed, amidst a full page of fine print and in hard-to-find format, the higher room charges, and said the view of the strip constituted the 'upgrade.