Doubletree Guest Suites Austin, Austin, Front Desk

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Rank

38th

Out of 287

Doubletree Guest Suites Austin	Average Price: $211 Check Rates

Hotel Class:

303 West 15th Street

Austin, 78701-1692 View map

3-Star Hotel Rank: 16 of 77
Average review rating: 3.93

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (22) , MyTravelGuide (312) , Travelocity (5) , TripAdvisor (119) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 46 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (4) hotel (3) informative (3) nice (4) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We told the front desk clerk at check out about our experience and they offered to give us some Hilton Honors points, we thought that was a great gesture, but two months later we have not seen our points.

"Total lack of quality and non-existant service, Better to stay away " Read full review on TripAdvisor 5/17/2012 Vote

2. We decided to grab a bite to eat, we ended up back at the front desk to ask where we could get a good meal.

"Nice Hotel-Customer Service Needs Work " Read full review on TripAdvisor 4/18/2012 Vote

3. The front desk was very helpful and the cookies were nice.

"Pleasant experience " Read full review on TripAdvisor 1/16/2012 Vote

4. The woman at the front desk could have cared less when I told her about it when I checked out.

"Who Needs Hot Water? " Read full review on TripAdvisor 12/21/2011 Vote

5. The valet and front desk were extremely nice and helpful.

"Knocked my socks off for a Hilton Brand " Read full review on TripAdvisor 10/31/2011 Vote

6. The front desk staff were also helpful and attentive.

"Very pleasant stay " Read full review on TripAdvisor 9/15/2011 Vote

7. The bellman, valet, and front desk staff were extraordinary.

"Secret Exposed - Great Place to Stay " Read full review on TripAdvisor 3/6/2011 Vote

8. Most importantly, the customer service at the front desk and at the restaurant was impeccable, the kind that you would not only expect from a property in a rather prestigious location (near the Capitol), but one that reminds you that Hilton is a strong brand for a very good reason.

"We have to come back! " Read full review on TripAdvisor 9/5/2010 Vote

9. I would stay at this hotel again but be forewarned about the efficiency of check in and hotel front desk staff.

"A good hotel, but.... " Read full review on TripAdvisor 2/13/2010 Vote

10. Front desk was great.

"Great place to have company over. " Read full review on Travelocity 8/1/2009 Vote