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Rank
17th
Out of 287

Lakeway Resort and Spa

Average Price: $239  
 
Hotel Class:
101 Lakeway Drive
Austin, 78734 View map  
3-Star Hotel Rank: 4 of 77
Average review rating: 3.87
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (29) , MyTravelGuide (28) , Travelocity (2) , TripAdvisor (184)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 11 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
best (2)   desk (2)   hotel (2)   lighting (2)   management (11)   night (3)   reservation (2)   rude (2)   weekends (2)    
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1. The Reservation Manager, Carol, was absolutely the BEST.
"Definitely a Winner in my Book! " Read full review on TripAdvisor   6/28/2010 Vote      
2. - Reservations manager Carol set the tone for a great stay--she accommodated my request as best possible despite a fully booked weekend.
"Pretty good stay; great service; everything you'd need " Read full review on TripAdvisor   3/23/2010 Vote      
3. We had a site visit with Alli (awesome sales manager!) and then turned it into a fun "girls" weekend.
"Definitely worth the trip! " Read full review on TripAdvisor   8/13/2009 Vote      
4. We asked for someone to come help us light one of the many heat lamps around, and finally a manager came out and rudely told us that they would no light them until tomorrow night and that we should 'go to bed.
"Worst Service Ever " Read full review on TripAdvisor   1/2/2009 Vote      
5. The front desk manager originally told us that there was a medical emergency and another couple had to stay an extra night at the hotel.
"The worst experience I've ever had at any hotel, much less a hotel that touts itself as a resort " Read full review on TripAdvisor   8/31/2011 Vote      
6. We were even told by a manager that he would get us some, but he never returned.
"3 1/2 Stars " Read full review on TripAdvisor   6/2/2010 Vote      
7. The manager offered to take our picture outside so that we could capture the moment forever.
"The weekend at Lakeway was MAGICAL! " Read full review on TripAdvisor   3/1/2010 Vote      
8. Matt, the bartender and Riley the manager that night earned major bonus points with me.
"Half the people are super helpful, half are rude and basically useless. " Read full review on TripAdvisor   10/14/2009 Vote      
9. After spending thousands of dollars to have my wedding reception here, the manager of the bar next door did not honor our contract with the hotel to remain open until the agreed upon time.
"LAKEWAY RUINED MY WEDDING NIGHT!!!! " Read full review on TripAdvisor   6/5/2009 Vote      
10. I went back to the front desk and the lady there was completely rude to me said I could voice my complaint to the manager the next moring at 7:30am.
"Half the people are super helpful, half are rude and basically useless. " Read full review on TripAdvisor   10/14/2009 Vote      
   
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