Lakeway Resort and Spa, Austin, Front Desk

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Rank

17th

Out of 287

Lakeway Resort and Spa	Average Price: $239 Check Rates

Hotel Class:

101 Lakeway Drive

Austin, 78734 View map

3-Star Hotel Rank: 4 of 77
Average review rating: 3.87

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (29) , MyTravelGuide (28) , Travelocity (2) , TripAdvisor (184)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (10) balcony (38) bar (49) bathroom (35) bed (28) bill (7) breakfast (43) charge (20) check in (16) check out (5) cost (8) deal (12) decor (9) dinner (24) fee (11) fitness center (5) food (81) front desk (32) hotel (180) housekeeping (6) lake (121) lobby (6) location (28) lunch (7) manager (11) massage (20) money (10) neighborhood (10) parking (17) patio (5) pillow (9) pool (153) price (38) rate (21) recommend (30) restaurant (78) room (265) room service (20) service (93) sheets (7) shower (16) spa (105) staff (99) suite (7) towel (9) tub (8) valet (9) value (9) view (118) walk (9)

Front desk

Appears in 32 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
complaints (2) desk (32) extra (2) friendly (2) great (4) happy (2) helpful (2) hotel (2) management (2) need (2) rude (3) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk staff generously upgraded us to a lake view room, which was lovely and had plenty of space for our family of five.

"It's all here " Read full review on TripAdvisor 1/30/2012 Vote

2. The front desk staff was very helpful.

"A gourgeous view of Lake Travis " Read full review on TripAdvisor 9/6/2011 Vote

3. I took it to the front desk and they took care of it for me.

"A gourgeous view of Lake Travis " Read full review on TripAdvisor 9/6/2011 Vote

4. Both front desk employees were extra friendly and wished me a very happy birthday.

"Excellent service on my birthday " Read full review on TripAdvisor 1/26/2011 Vote

5. However, the front desk staff were great, friendly, personable and knowledgeable.

"The changes are working-Great STAY! " Read full review on TripAdvisor 11/30/2010 Vote

6. The Room & Entire Hotel was extremely clean, the Front Desk Clerks Charlie and Dillion were Fantastic, Angelina at the Pool Side Bar was Great.

"Definitely a Winner in my Book! " Read full review on TripAdvisor 6/28/2010 Vote

7. Front desk attendant never even appologized for the loud music, just said they will be gone tomorrow.

"Not worth the price " Read full review on TripAdvisor 4/5/2010 Vote

8. The only good thing about it is that the front desk people were very nice.

"Way over priced for what you get. " Read full review on TripAdvisor 2/14/2010 Vote

9. The first hint of our debacle started at check-in, where the front desk help was obviously not happy to be working that evening and was very rude.

"Worst Service Ever " Read full review on TripAdvisor 1/2/2009 Vote

10. On a positive note, the front desk staff was great.

"Less Than Thrilled " Read full review on TripAdvisor 3/10/2008 Vote