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Rank
17th
Out of 287

Lakeway Resort and Spa

Average Price: $239  
 
Hotel Class:
101 Lakeway Drive
Austin, 78734 View map  
3-Star Hotel Rank: 4 of 77
Average review rating: 3.87
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (29) , MyTravelGuide (28) , Travelocity (2) , TripAdvisor (184)
SAFE TO BOOK ? (0/5 issues found)
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Check in
Appears in 16 comments. 
66% wrote positive comments about check in
The following words were used in comments with Check in:
helpful (3)    
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1. The resort is well decorated, check in was a breeze, the spa treatments were wonderful and overall, no real complaints.
"Terrific Resort " Read full review on TripAdvisor   2/26/2012 Vote      
2. Our check in was great, the hotel staff were all very cordial and helpful when asked for something, we were greeted graciously and assisted to get the room of our choice.
"Very Disappointed in room.... " Read full review on TripAdvisor   9/18/2010 Vote      
3. The first hint of our debacle started at check-in, where the front desk help was obviously not happy to be working that evening and was very rude.
"Worst Service Ever " Read full review on TripAdvisor   1/2/2009 Vote      
4. The staff was very helpful & friendly from check-in to check-out.
"3 excellent days " Read full review on TripAdvisor   1/23/2012 Vote      
5. And the wine pours were generous!:)Check in and out were seamless for us, and overall we had a relaxing and enjoyable girls weekend.
"Fun girls weekend! " Read full review on TripAdvisor   9/12/2011 Vote      
6. We asked for a rollaway bed for one of the rooms, and got it within minutes of check in.
"Spoiled Rotten by the Staff " Read full review on TripAdvisor   8/5/2011 Vote      
7. Upon check in, went to the room and was given a handicapped room.
"Not Handicapped For $300/Night " Read full review on TripAdvisor   3/20/2011 Vote      
8. We were asked two days in a row for our wrist bands while trying to use the pool and we were never given them at check-in.
"3 1/2 Stars " Read full review on TripAdvisor   6/2/2010 Vote      
9. I called ahead to alert the staff that I was about 40 miles out and they had my room ready even though I was about 2 hours ahead of the normal 4PM check-in time.
"Great Resort, but PLEASE Don't Eat the Food " Read full review on TripAdvisor   3/23/2010 Vote      
10. Check in states is it at 4pm, however when we arrived shortly after 4pm they said the room was not ready and they would call us when it was available, we didn't get a call from them until after 7:30pm that it was ready.
"If you can get past a few minor details you'll enjoy your stay. " Read full review on TripAdvisor   3/21/2010 Vote      
   
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