Omni Austin, Austin, Service

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Rank

2nd

Out of 287

Omni Austin	Average Price: $158 Check Rates

Hotel Class:

4140 Governors Row

Austin, 78744 View map

3-Star Hotel Rank: 1 of 77
Average review rating: 3.97

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (71) , MyTravelGuide (653) , Travelocity (15) , TripAdvisor (188) , YahooTravel (18)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) balcony (9) bar (40) bathroom (31) bed (49) bill (9) breakfast (38) charge (20) check in (20) complimentary (13) cost (8) deal (10) dinner (10) downtown (70) fitness center (11) food (24) freeway (16) front desk (39) gym (15) highway (26) hot tub (14) hotel (389) housekeeping (13) lobby (44) location (106) manager (17) money (11) parking (37) pillow (15) pool (140) price (33) rate (22) recommend (28) restaurant (45) room (324) room service (22) sauna (10) service (102) shower (14) shuttle (23) spa (9) staff (131) street (9) suite (13) towel (18) valet (8) value (25) view (13) walk (8) wireless (11)

Service

Appears in 102 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
clean (6) comfortable (5) complimentary (8) customer (14) excellent (9) food (6) free (19) friendly (6) good (17) great (26) guest (9) helpful (6) hotel (28) internet (5) liked (5) location (5) nice (10) pool (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The customer service is always great, the quality and taste of the food ordered via room service has yet to disappoint.

"Enjoyable Every Time " Read full review on TripAdvisor 4/24/2012 Vote

2. Also I don't recommend their dry cleaning service.

"Mediocre customer service " Read full review on TripAdvisor 4/20/2012 Vote

3. We've stayed at the Omni Southpark numerous times and have generally been very pleased with its amenities and services.

"Excellent service, good loyalty program " Read full review on TripAdvisor 3/24/2012 Vote

4. It was excellent service.

"They were very accomodating but shuttle/airport/website issue " Read full review on TripAdvisor 3/24/2012 Vote

5. The program rewards visitors with free internet and free beverage service in the morning, both of which were major incentives for us.

"Excellent service, good loyalty program " Read full review on TripAdvisor 3/24/2012 Vote

6. The Omni is just spectacular with great facilities, service and location.

"Awesome place " Read full review on TripAdvisor 2/28/2012 Vote

7. We stayed at the Omni at South Park as part of a wedding and were very impressed with the beautiful, spacious rooms, the great guest service and the wonderful restaurants and bar.

"Excellent Lodging and Great Hospitality " Read full review on TripAdvisor 1/17/2012 Vote

8. Service at the desk and door was perfect.

"It's back...and better than ever. " Read full review on TripAdvisor 1/6/2012 Vote

9. Friendly service.

"Convenient property " Read full review on TripAdvisor 12/22/2011 Vote

10. Here is my rundown:Service - good service, the staff was very friendly and willing to help.

"It's just above average. " Read full review on TripAdvisor 12/5/2011 Vote