9. I went down to the front desk and a housekeeper finally came out and handed me 2 bottles of water but not the kind that was advertised that was suppose to be in the room and the young man said all he had was a suite left on that floor and he was not going to give it to me and he did ask me if I would like at all, MAYBE I had the money for the room and he and the concierge guy made us feel like we were really nothing.