w Hotel Chicago, Chicago, Service

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Rank

64th

Out of 415

w Hotel Chicago	Average Price: $324 Check Rates

Hotel Class:

172 West Adams at LaSalle

Chicago, 60603 View map

4-Star Hotel Rank: 29 of 39
Average review rating: 3.3

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (36) , MyTravelGuide (75) , Travelocity (13) , TripAdvisor (638) , YahooTravel (37)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (31) bar (139) bath (21) bathroom (122) bed (150) bill (18) breakfast (52) charge (27) check in (87) check out (20) checkout (15) closet (22) complimentary (36) concierge (164) cost (20) deal (18) decor (52) dinner (71) downtown (37) fee (14) food (56) front desk (82) gym (23) hotel (1037) housekeeping (14) lake (12) lobby (184) location (234) manager (24) money (16) parking (20) pillow (14) price (56) rate (64) recommend (75) restaurant (146) room (992) room service (60) service (322) shower (52) spa (16) staff (286) street (46) suite (25) towel (24) tub (16) valet (13) view (49) walk (73) wireless (26)

Service

Appears in 322 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
amazed (15) best (15) car (29) concierge (40) customer (38) desk (16) excellent (21) free (12) friendly (18) good (27) great (62) helpful (20) hotel (86) liked (24) nice (16) night (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. What stands out the most - is the service of the concierage and the warm welcome from all the employees.

"An Amazing hotel " Read full review on TripAdvisor 5/24/2012 Vote

2. Great City location, great service and fun.

"Awesome Hotel " Read full review on TripAdvisor 5/21/2012 Vote

3. The service is amazing.

"Best ever! " Read full review on TripAdvisor 5/14/2012 Vote

4. Allen has provided unparalleled customer service on a weekly basis and always makes me feel welcome.

"Home away from Home " Read full review on TripAdvisor 5/10/2012 Vote

5. Perhaps they should look for guidance from the W at Lake Shore as their valet service is great.

"Great hotel, great W staff, horrible valet service " Read full review on TripAdvisor 5/9/2012 Vote

6. For $55 a night, I would expect a better level of service.

"Great hotel, great W staff, horrible valet service " Read full review on TripAdvisor 5/9/2012 Vote

7. Great, great, great services.

"Good good good services " Read full review on TripAdvisor 5/8/2012 Vote

8. I stay at a W whenever possible, as they are by far the best in customer service.

"Best Pick for Chicago Hotel " Read full review on TripAdvisor 5/7/2012 Vote

9. Further, the personalized service adds a nice touch (TK was very responsive and helpful!).

"Comfortable stay in a convenient location with great service " Read full review on TripAdvisor 5/3/2012 Vote

10. I had read other reviews regarding this and I can say we have never had such attentive service before.

"Great experience! " Read full review on TripAdvisor 5/3/2012 Vote