w Hotel Chicago, Chicago, Front Desk

OpinionWell's Blog

Home » United States » Illinois » Chicago Destinations » Chicago Hotels » w Hotel Chicago

OpinionWell
Rank

64th

Out of 415

w Hotel Chicago	Average Price: $324 Check Rates

Hotel Class:

172 West Adams at LaSalle

Chicago, 60603 View map

4-Star Hotel Rank: 29 of 39
Average review rating: 3.3

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (36) , MyTravelGuide (75) , Travelocity (13) , TripAdvisor (638) , YahooTravel (37)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (31) bar (139) bath (21) bathroom (122) bed (150) bill (18) breakfast (52) charge (27) check in (87) check out (20) checkout (15) closet (22) complimentary (36) concierge (164) cost (20) deal (18) decor (52) dinner (71) downtown (37) fee (14) food (56) front desk (82) gym (23) hotel (1037) housekeeping (14) lake (12) lobby (184) location (234) manager (24) money (16) parking (20) pillow (14) price (56) rate (64) recommend (75) restaurant (146) room (992) room service (60) service (322) shower (52) spa (16) staff (286) street (46) suite (25) towel (24) tub (16) valet (13) view (49) walk (73) wireless (26)

Front desk

Appears in 82 comments.

74% wrote positive comments about front desk

The following words were used in comments with Front desk:
complaints (4) concierge (11) desk (85) elevator (4) friendly (8) great (5) helpful (8) hotel (8) informative (4) lobby (4) night (8) noise (4) welcoming (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The staff in the actual hotel was wonderful from the front desk to the restuarant and maid staff.

"Great hotel, great W staff, horrible valet service " Read full review on TripAdvisor 5/9/2012 Vote

2. Front desk was exceptional in arranging a change request after arrival.

"Great vibe. " Read full review on TripAdvisor 4/27/2012 Vote

3. I also would like to mention that Fatima from the front desk was very very helpful and so sweet.

"Excellent Concierge Service " Read full review on TripAdvisor 4/5/2012 Vote

4. I called the front desk and my room was promptly cleaned.

"Mediocre room " Read full review on TripAdvisor 2/20/2012 Vote

5. Staff at the bar/concierge/front desk were more than helpful, made us 'hard to get' reservations at a local gastropub with ease and gave us the VIP treatment all around.

"w is GREAT " Read full review on TripAdvisor 1/15/2012 Vote

6. Upon check in the front desk agent Amanda welcomed us with a warm welcome and gave an in depth rundown of what the hotel has to offer.

"Hotel itself is okay, but the service is amazing " Read full review on TripAdvisor 1/15/2012 Vote

7. The service is always great, the front desk is super friendly, and I have never had a problem with noise complaints (we have our friends come and hang out with us to pregame before going out).

"Always a fun place to stay " Read full review on TripAdvisor 12/18/2011 Vote

8. Really enjoyed the service, very attentive and helpful, from front desk to concierges.

"WOW! Great stay. Solid value. wonderful location. " Read full review on TripAdvisor 11/28/2011 Vote

9. Rosa at the front desk not only upgraded us to a better/bigger room but also made arrangements to buy a stroller for our use.

"Excellent experience! " Read full review on TripAdvisor 11/23/2011 Vote

10. She let me in our room and then requested the front desk send up new keys, which were then in hand in less than 5 minutes.

"Excellent Service - Cozy Rooms " Read full review on TripAdvisor 10/24/2011 Vote