Back to search results
OpinionWell
Rank
81st
Out of 415

Silversmith Hotel

Average Price: $206  
 
Hotel Class:
10 South Wabash Avenue
Chicago, 60603 View map  
3-Star Hotel Rank: 31 of 73
Average review rating: 4.05
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (59) , MyTravelGuide (6) , Travelocity (9) , TripAdvisor (390) , YahooTravel (36)
SAFE TO BOOK ? (1/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 23 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
acceptable (2)   apologetic (2)   apology (2)   bill (2)   desk (3)   guest (2)   hotel (6)   management (23)   night (4)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. I told the hotel manager about how well we were treated by the staff and later that night, we returned to find a bottle of wine and a nice note from him thanking us for letting him know how his staff was doing.
"Fantastic hotel in every regard " Read full review on TripAdvisor   3/7/2011 Vote      
2. Throughout this interaction, the manager was decidedly non-sympathetic and non-empathetic (the desk clerk did the best she could under the circumstances).
"Avoid this hotel! " Read full review on TripAdvisor   10/4/2008 Vote      
3. The general manager, Jason was very responsive to our needs and also apologetic for our first night inconvenience.
"The Silversmith Is An Excellent Choice " Read full review on TripAdvisor   10/17/2007 Vote      
4. I then called the hotel, talked to the manager and was told that a group had overstayed their booking, so the hotel had canceled some incoming reservations.
"This hotel cancels reservations at the last minute! " Read full review on TripAdvisor   11/18/2011 Vote      
5. The gentleman who was down there didn't even apologize, he just gave us a lecture about how his manager has to wait this long to get his car too.
"Great location, great room size, but some minor problems " Read full review on TripAdvisor   8/9/2011 Vote      
6. In any case, the front desk person said there was no manager reachable for another 26 hours and there was nothing she could do.
"Miserable beds, moldy smell, poor service, very loud, dark and dank rooms, had to use inhaler to breathe " Read full review on TripAdvisor   10/18/2010 Vote      
7. I frantically called the hotel and the manager assured me they would get our bags to us in time for the funeral.
"Excellent Concierge Service! " Read full review on TripAdvisor   9/8/2009 Vote      
8. Most importantly the manager handled a potentially disastrous situation unbelievably well.
"Excellent Concierge Service! " Read full review on TripAdvisor   9/8/2009 Vote      
9. Rossi, snickered and shook his head at us before getting the manager.
"Nice hotel with the exception of one rude front desk clerk. " Read full review on TripAdvisor   8/3/2009 Vote      
10. When we went back down to the front desk to get our new keys, we asked to speak to a manager.
"Nice hotel with the exception of one rude front desk clerk. " Read full review on TripAdvisor   8/3/2009 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved