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Rank
28th
Out of 415

Four Points Chicago

Average Price: $206  
 
Hotel Class:
630 North Rush Street
Chicago, 60611 View map  
3-Star Hotel Rank: 11 of 73
Average review rating: 4.41
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (81) , MyTravelGuide (71) , Travelocity (64) , TripAdvisor (446) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 19 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   customer (2)   desk (4)   guest (2)   helpful (2)   hotel (4)   management (20)   night (2)   rude (2)   service (3)   suite (2)   upgraded (2)    
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1. For some reason, the night manager thought it would be o.
"Location, location, location " Read full review on TripAdvisor   1/7/2012 Vote      
2. The manager AJ, was wonderful & upgraded our room & apologized for the delay.
"Loved the location & wonderful service " Read full review on TripAdvisor   6/28/2011 Vote      
3. She apologized, we waited another 20 minutes, the manager asked if we were being helped, we explained our situation at which point the bell man came up and said he was busy and very rudely told us he would go get and was mumbling about us as he left-very bad customer service-given it was their mistake.
"Mediocre at Best " Read full review on TripAdvisor   4/20/2010 Vote      
4. On the third day of the trip, we ran into the hotel manager who asked if everything was to our likely.
"Satisfactory but don't ask for adjoining rooms " Read full review on TripAdvisor   7/6/2009 Vote      
5. I had the worst experience in a hotel with the manager.
"Terrible service. Staff not polite. Manager irrespectful " Read full review on TripAdvisor   4/7/2012 Vote      
6. cool in a kind of tacky wayIt's a solid not that expensive place but I had late checkout and confirmed with guest services and some floor manager jacko came pounding on my door anyway and addressed me in a pretty gruff manner.
"well... it's not expensive at least... " Read full review on TripAdvisor   3/4/2012 Vote      
7. After a few emails back and forth and me mentioning that it was my anniversary, the manager upgraded my room to a whirlpool suite at no extra charge.
"Great Location/Great Hospitality " Read full review on TripAdvisor   2/27/2012 Vote      
8. I got a email back from the Front Desk Manager with suggestions.
"Great Location/Great Hospitality " Read full review on TripAdvisor   2/27/2012 Vote      
9. When I arrived at the front desk after working the entire day, I was told by the same Front Desk Manager that she had no idea what I was referring to.
"Adequate rooms, terrible customer service! " Read full review on TripAdvisor   2/13/2012 Vote      
10. When I mention this fact on check-in the hotel manager did apologize and offered us free WIFI and complimentary breakfast e.
"Location, location, location " Read full review on TripAdvisor   1/7/2012 Vote      
   
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