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Rank
2nd
Out of 15

Aloft Baltimore Washington International Airport

Average Daily Rate: NA  
 
Hotel Class:
1741 West Nursery Road
Linthicum Heights, 21090 View map  
3-Star Hotel Rank: 1 of 7
Average review rating: 5
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (10) , TripAdvisor (66)
SAFE TO BOOK ? (0/5 issues found)
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Refund
Appears in 6 comments. 
The following words were used in comments with Refund:
 
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1. In my view, the failure to make up my room without a request for service should have triggered a refund offer.
"Attention to some details needs improvement " Read full review on TripAdvisor   2/22/2011 Vote      
2. The front desk lady informed me that the Aloft will refund $ 117.52 to my credit card and issued me a statement with that credit amount.
"HORRIFIC EXPERIENCE " Read full review on TripAdvisor   8/1/2010 Vote      
3. After 3 or 4 days, I called the hotel at --- regarding on the refund, nobody answered the phone, I left a voice-mail and nobody called me back.
"HORRIFIC EXPERIENCE " Read full review on TripAdvisor   8/1/2010 Vote      
4. Three days later, on 06/07/2010, the hotel manger Larry Garcia sent an email and apologized for what happened and ensured the refund will be processed in a couple days.
"HORRIFIC EXPERIENCE " Read full review on TripAdvisor   8/1/2010 Vote      
5. After 11 days and I have not yet seen the refund on my credit card, so I wrote a comment on their corporate website.
"HORRIFIC EXPERIENCE " Read full review on TripAdvisor   8/1/2010 Vote      
6. Finally on 07/19/2010, we receive the refund.
"HORRIFIC EXPERIENCE " Read full review on TripAdvisor   8/1/2010 Vote      
   
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