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Rank
2nd
Out of 15

Aloft Baltimore Washington International Airport

Average Daily Rate: NA  
 
Hotel Class:
1741 West Nursery Road
Linthicum Heights, 21090 View map  
3-Star Hotel Rank: 1 of 7
Average review rating: 5
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (10) , TripAdvisor (66)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 9 comments. 
75% wrote positive comments about manager
The following words were used in comments with Manager:
good (2)   great (3)   management (9)    
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1. The room was great (we loved the big TV and very comfortable bed, and the nifty panel where you could hook up your electronic gear to the TV was a neat idea), and the morning receptionist/manager was very on the ball and friendly.
"Great design, somewhat inconsistent welcome, but overall pretty good. " Read full review on TripAdvisor   5/16/2010 Vote      
2. The Manager - Larry was great and if you stay here you must go to the Acqua Restaurant which is next door in the Hilton ( and you get 10% discount) - If you do make sure you ask for a server called Sierra - she was great - a fun person who really new the menu and made sure we had a good time.
"Great Attitude " Read full review on TripAdvisor   4/24/2010 Vote      
3. It seems, all the issues could be fixed by hiring a few good employees and having a manager or two on duty at all times.
"Just couldn't get anything right " Read full review on TripAdvisor   10/18/2009 Vote      
4. The staff, including the manager at this location is beyond belief.
"Terrible Staff " Read full review on TripAdvisor   2/4/2011 Vote      
5. I wrote an email to Vanessa Stanley, (---) who is the general manager of aloft in that region.
"HORRIFIC EXPERIENCE " Read full review on TripAdvisor   8/1/2010 Vote      
6. Ignored every request until I finally contacted the manager.
"Nice hotel, poor customer service! " Read full review on TripAdvisor   12/31/2009 Vote      
7. After the only 3 employees working called in a manager, and an hour later, the 4 of us were moved for 'free' to the only room left, with 1 king size bed.
"Just couldn't get anything right " Read full review on TripAdvisor   10/18/2009 Vote      
8. *A little after 5:30pm, housekeeping decided to show up, because of the request from the manager who took me with her to fetch the towels.
"Clean your own room & we'll only give you towels if someone is around to get them for you. " Read full review on TripAdvisor   9/14/2009 Vote      
9. ' A bit miffed by that time, I walked down to the front desk, complained to one of their managers, then accompanied her upstairs to the 5th floor to get some towels before returning to my room a few floors below.
"Clean your own room & we'll only give you towels if someone is around to get them for you. " Read full review on TripAdvisor   9/14/2009 Vote      
   
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