Holiday Inn Express NYC Madison Square Garden, New York City, Service

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OpinionWell
Rank

61st

Out of 676

Holiday Inn Express NYC Madison Square Garden	Average Price: $298 Check Rates

Hotel Class:

232 West 29th Street

New York City, 10001 View map

2-Star Hotel Rank: 7 of 144
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (35) , Travelocity (17) , TripAdvisor (444) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) bar (22) bargain (6) bath (20) bathroom (87) bed (101) breakfast (438) charge (10) check in (60) check out (14) checkout (10) complimentary (30) concierge (10) cost (23) deal (30) dinner (11) discount (11) downtown (9) fee (7) food (75) front desk (69) gym (11) hotel (825) housekeeping (18) lobby (65) location (301) maid (8) manager (8) money (36) neighborhood (11) parking (33) patio (8) pillow (15) price (108) rate (40) recommend (75) restaurant (43) room (845) service (62) sheets (7) shower (30) shuttle (12) staff (258) street (93) towel (37) tub (7) value (48) view (21) walk (156) wireless (33)

Service

Appears in 62 comments.

97% wrote positive comments about service

The following words were used in comments with Service:
better (3) breakfast (6) clean (5) coffee (4) excellent (4) fantastic (3) free (7) good (8) great (12) helpful (7) hotel (22) internet (4) lobby (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There are much nicer hotels than this in the area, with vastly superior service, for not much more money.

"Noisy and uncomfortable " Read full review on TripAdvisor 5/1/2012 Vote

2. I must compliment Frank Vick of guest services he was extremely pleasant, funny and yet professional.

"Highly Recommend! " Read full review on TripAdvisor 3/21/2012 Vote

3. The room is clean, the service excellent.

"Perfectly located! " Read full review on TripAdvisor 1/5/2012 Vote

4. Great service would deffo stay again it's quite near to main tourist places and subways only thing missing was a bar.

"Great service " Read full review on TripAdvisor 11/21/2011 Vote

5. my son and i stayed here this week for 3 nights, we were well pleased with the overall standard of the service.

"great hotel, great location " Read full review on TripAdvisor 8/27/2011 Vote

6. The customer service was outstanding and the quality of the rooms were top notch compared to comparable hotels in the area that cost more.

"Impressed, surpassed my expectation " Read full review on TripAdvisor 8/2/2011 Vote

7. The front desk and maintenance service were fantastic.

"Location, Service, & Comfort! " Read full review on TripAdvisor 7/28/2011 Vote

8. The service from the staff and the free internet in the lobby was very helpful.

"Good place to stay but..... " Read full review on TripAdvisor 6/27/2011 Vote

9. Service was good as was the cleanliness of the hotel.

"OK for the price " Read full review on TripAdvisor 5/7/2011 Vote

10. Service was pleasant and efficient.

"Outstanding value, location, breakfast, and service. GREAT FIND! " Read full review on TripAdvisor 3/3/2011 Vote