Holiday Inn Express NYC Madison Square Garden, New York City, Front Desk

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Rank

61st

Out of 676

Holiday Inn Express NYC Madison Square Garden	Average Price: $298 Check Rates

Hotel Class:

232 West 29th Street

New York City, 10001 View map

2-Star Hotel Rank: 7 of 144
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (35) , Travelocity (17) , TripAdvisor (444) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (11) bar (22) bargain (6) bath (20) bathroom (87) bed (101) breakfast (438) charge (10) check in (60) check out (14) checkout (10) complimentary (30) concierge (10) cost (23) deal (30) dinner (11) discount (11) downtown (9) fee (7) food (75) front desk (69) gym (11) hotel (825) housekeeping (18) lobby (65) location (301) maid (8) manager (8) money (36) neighborhood (11) parking (33) patio (8) pillow (15) price (108) rate (40) recommend (75) restaurant (43) room (845) service (62) sheets (7) shower (30) shuttle (12) staff (258) street (93) towel (37) tub (7) value (48) view (21) walk (156) wireless (33)

Front desk

Appears in 69 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (5) complimentary (3) concierge (3) desk (69) excellent (4) free (4) friendly (11) good (5) great (11) helpful (17) hotel (12) new (3) nice (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk staff were friendly and attentive.

"Parking Staff Took Car For Joy Ride " Read full review on TripAdvisor 5/11/2012 Vote

2. Front desk staff were very friendly and the room was clean and very quite (if you don't open the window).

"Worth considering " Read full review on TripAdvisor 4/27/2012 Vote

3. The nice ladies at the front desk upgraded us.

"Clean and nice, great location " Read full review on TripAdvisor 2/7/2012 Vote

4. Amenities:Complimentary breakfast - it was the normal HIEx breakfast spread - a mix of cold cereals, coffee, juice, sausage and gravy, scrambled eggs, cinnamon rolls, yogurt, hard boiled eggs, etc.Wifi - complimentary and the front desk provided a code.

"Convenient Location, Good Rates, Easy Access to NYC " Read full review on TripAdvisor 2/6/2012 Vote

5. There was a safe at the front desk, which I appreciated greatly so I didn't need to carry passports, etc., around all the time in the city.

"Location is great if you need to be at the train station or near the airport " Read full review on TripAdvisor 1/31/2012 Vote

6. The front desk was more than helpful with direction and good places to eat.

"Very good location...clean... good value " Read full review on TripAdvisor 1/25/2012 Vote

7. The staff at the front desk are very friendly and provided adequate support as needed .

"Proximity " Read full review on TripAdvisor 1/12/2012 Vote

8. We asked for another one and the man at the front desk was very kind and helpful.

"Perfectly located! " Read full review on TripAdvisor 1/5/2012 Vote

9. One major plus: front desk personnel were extremely warm, friendly AND helpful, and always with a smile.

"Clean but unexceptional hotel " Read full review on TripAdvisor 12/29/2011 Vote

10. Hotel had great location, front desk was very friendly and helpful.

"Convenient location with plenty of services, but uncomfortable beds. " Read full review on TripAdvisor 11/22/2011 Vote