7. The staff at the front desk are very nice and accomodating but be forewarned - you will be handed over to the concierge who are really timeshare salespeople who want you to attend a 90 minute presentation in order to get discounts at various island activities, etc. When we accidently bypassed the 'concierge' after checking in, I received a phone call in our room asking for us to come to the desk to get our parking pass and 'welcome package'.