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Rank
33rd
Out of 504

Hilton San Antonio Hill Country Hotel Spa

Average Price: $149  
 
Hotel Class:
9800 Westover Boulevard
San Antonio, 78251 View map  
3-Star Hotel Rank: 9 of 111
Average review rating: 3.12
OpinionWell Value Index: 3
Traveler reviews analyzed: TripAdvisor (197)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 27 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
cares (2)   clean (2)   customer (3)   generous (2)   hotel (9)   liked (4)   management (28)   night (4)    
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1. In the food/beverage operation, it always seemed like employees and managers were busy worrying about potential rush of customers rather than taking care of existing customers.
"A few kinks but overall a good place for family vacations " Read full review on TripAdvisor   3/27/2012 Vote      
2. (they have a great new manager).
"Fantastic Hotel, Great Service, We loved it and will definitely be back!! " Read full review on TripAdvisor   7/28/2011 Vote      
3. The General Manager ( I believe her name was Erica) went out of her way to make us feel as comfortable as possible.
"What a Beautiful Property " Read full review on TripAdvisor   7/4/2011 Vote      
4. the manager came over to us asking if he could help .
"Above and beyond " Read full review on TripAdvisor   7/2/2011 Vote      
5. We called the manager and let them know and they did send people out to clean up, but only partially cleaned it up.
"Awful! The worst Hilton ever! " Read full review on TripAdvisor   7/6/2009 Vote      
6. After speaking to the Manager he was more than happy to move us to a balcony room on the 2nd night.
"Stop!!!!! This was a nice place to stay! " Read full review on TripAdvisor   9/2/2008 Vote      
7. When we checked out of the hotel, only one night was removed and i was told to call and discuss the other night with the service manager of the hotel.
"Poor management leads to a poor hotel " Read full review on TripAdvisor   5/15/2012 Vote      
8. Lets see the manager write one of his 'i was unaware' follow ups to this review.
"Poor management leads to a poor hotel " Read full review on TripAdvisor   5/15/2012 Vote      
9. After numerous messages to them with no return calls, i called hilton directly- they contacted the manager and he said he was not going to cover our stay and didnt care what circumstances we had.
"Poor management leads to a poor hotel " Read full review on TripAdvisor   5/15/2012 Vote      
10. I asked to speak to the manager, they then transferred me to another person who would'nt provide their name and said I couldn't speak to the manager and had to go through a centralized customer service process.
"So rude, what is it they have to hide? " Read full review on TripAdvisor   4/24/2012 Vote      
   
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