Crowne Plaza Greenway, Houston, Service

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Rank

5th

Out of 718

Crowne Plaza Greenway	Average Daily Rate: NA Check Rates

Hotel Class:

2712 SOUTHWEST FREEWAY HOUSTON

Houston, View map

0-Star Hotel Rank: 1 of 326
Average review rating: 3.63

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (15) , Travelocity (14) , TripAdvisor (279) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) bar (25) bathroom (16) bed (33) bill (7) breakfast (46) charge (8) check in (35) check out (9) concierge (47) cost (8) deal (5) decor (9) dinner (24) discount (8) downtown (32) fee (6) food (35) freeway (21) front desk (84) highway (7) hotel (390) housekeeping (12) lobby (17) location (103) lunch (6) maid (6) manager (35) money (12) parking (68) pillow (7) pool (23) price (26) rate (31) recommend (37) restaurant (76) room (291) room service (18) service (102) shower (20) shuttle (43) staff (184) street (7) suite (16) to park (8) towel (6) valet (14) value (15) view (8) walk (15)

Service

Appears in 102 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
amazed (4) best (7) car (4) customer (19) desk (10) excellent (13) experience (4) good (7) great (22) guest (5) helpful (9) hotel (29) impressed (4) most (4) need (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Beyond everyghing I have to mention the best service I have ever get from a hotel's staff member (and I travel a lot, since I coordinate presidential business trips), I refer to Nicholas Ervin.

"Thanks and congratulations for Nicholas Ervin's great service! " Read full review on TripAdvisor 5/21/2012 Vote

2. Thanks for giving such a great service.

"Thanks and congratulations for Nicholas Ervin's great service! " Read full review on TripAdvisor 5/21/2012 Vote

3. Great service great location.

"Great Houston hotel! " Read full review on TripAdvisor 5/16/2012 Vote

4. The service staff were great as well as the service of the chef at the restaurant.

"great location and service " Read full review on TripAdvisor 5/10/2012 Vote

5. Excellent service and rooms and best overall experience.

"Excellent!! " Read full review on TripAdvisor 5/9/2012 Vote

6. I rated the hotel very good rather than average in a large part to the fabulous service of Marcela Mejia.

"Sometimes staff make all the difference " Read full review on TripAdvisor 5/4/2012 Vote

7. She provided excellent service and made some great recommendations but most of all did it in such a lovely manner.

"Sometimes staff make all the difference " Read full review on TripAdvisor 5/4/2012 Vote

8. I'm in a service industry and would love to have Marcela on my team.

"Sometimes staff make all the difference " Read full review on TripAdvisor 5/4/2012 Vote

9. Juan Rovira is the Banquets Director and I would highly recommend his services to everyone.

"Offsite Team Meeting " Read full review on TripAdvisor 5/1/2012 Vote

10. Not only are the rates fair, but the service is outstanding.

"Excellent Choice for Houston Medical Center Area " Read full review on TripAdvisor 4/20/2012 Vote