HOTEL MONACO BALTIMORE, Baltimore, Concierge

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Rank

1st

Out of 231

HOTEL MONACO BALTIMORE	Average Price: $284 Check Rates

Hotel Class:

2 NORTH CHARLES STREET

Baltimore, 21201 View map

0-Star Hotel Rank: 1 of 157
Average review rating: 4.63

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (28) , TripAdvisor (309)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Concierge

Appears in 12 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
happy (2)

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1. When my husband called to ask about early check-in/late check-out, the very helpful concierge (Lee) asked him if we were celebrating anything.

"Fantastic service & upgrades! " Read full review on TripAdvisor 3/1/2012 Vote

2. Check-in was a breeze, concierge service (Dave) was exceptional, and we were very happy with our room.

"Beautiful hotel, outstanding staff, wonderful stay! " Read full review on TripAdvisor 4/19/2010 Vote

3. The staff from the bellman to the front desk to the concierge was excellent.

"Excellent " Read full review on TripAdvisor 2/23/2010 Vote

4. When Laurelle, the wonderful concierge, went up to put the wine in the room, she noticed that the room was a little warm and offered to upgrade me yet again to a suite, which was extremely kind.

"Absolutely Incredible Experience!! " Read full review on TripAdvisor 11/23/2009 Vote

5. When we returned to our room, we found a complimentary bottle of champagne with a happy birthday note from the hotel's VIP concierge.

"Fantastic service & upgrades! " Read full review on TripAdvisor 3/1/2012 Vote

6. The concierge arranged for a cab to be waiting for my 0-dark-hundred morning trip to the airport, gave me a printed summary of the name of the cab driver, the description of the cab, what it would cost, and the time I could expect him to be waiting for me.

"The "Nordstrom" of hotel customer service " Read full review on TripAdvisor 11/12/2011 Vote

7. From the attentive valet and concierge service to the reservation staff all are superbly trained to be both welcoming and competent: here is congenial professionalism at its finest.

"Value, Service, and More " Read full review on TripAdvisor 11/1/2011 Vote

8. Also, there never seemed to be a 'greeter' or concierge, just some un-smilng front desk staff.

"Lost some charm... " Read full review on TripAdvisor 3/16/2010 Vote

9. We looked at each other and said, 'Where do we begin?!' I told the concierge EVERYTHING.

"Doorman hit on me during weekend getaway for boyfriend's birthday!! Really??!! " Read full review on TripAdvisor 1/26/2010 Vote

10. THE RESOLUTION: Once we got to the front desk to check out, the concierge asked us how our stay was.

"Doorman hit on me during weekend getaway for boyfriend's birthday!! Really??!! " Read full review on TripAdvisor 1/26/2010 Vote