Marco Polo Ramada Plaza Beach Resort, Miami Beach, Service

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OpinionWell
Rank

137th

Out of 468

Marco Polo Ramada Plaza Beach Resort	Average Daily Rate: NA Check Rates

Hotel Class:

19201 Collins Avenue

Miami Beach, 33160 View map

2-Star Hotel Rank: 13 of 52
Average review rating: 3.36

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (65) , TripAdvisor (113)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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balcony (25) bar (27) bath (5) bathroom (31) beach (140) bed (8) bill (6) breakfast (50) charge (17) check in (19) check out (4) closet (5) concierge (11) cost (8) deal (5) dinner (4) fee (28) food (32) front desk (27) hotel (300) lobby (25) location (39) maid (9) manager (14) money (22) ocean (35) parking (22) pool (94) price (25) rate (11) recommend (20) refund (4) restaurant (15) room (284) room service (8) service (39) sheets (8) shower (17) staff (66) street (11) suite (4) to park (5) towel (27) valet (20) valet parking (15) value (11) view (43) walk (15) water pressure (3) wireless (6)

Service

Appears in 39 comments.

60% wrote positive comments about service

The following words were used in comments with Service:
excellent (3) friendly (3) good (6) great (4) horrible (3) hotel (13) nice (7) park (2) pool (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All the staff at the pool and poolside bar initiated excellent service and received above and beyond the regular gratituity charged from us.

"We loved it!! " Read full review on TripAdvisor 5/7/2010 Vote

2. Outstanding customer service.

"We loved it!! " Read full review on TripAdvisor 5/7/2010 Vote

3. I recommend this hotel for the outstanding service and value for the stay.

"We loved it!! " Read full review on TripAdvisor 5/7/2010 Vote

4. For nearly $200 a night, I would expect courteous service not a 'Why are you bothering me attitude?'.

"Very rude and unpleasant staff " Read full review on TripAdvisor 1/26/2010 Vote

5. The staff was pleasant , the concierge service was very helpful, and the valet service, excellent.

"We love this resort!!! " Read full review on TripAdvisor 5/26/2009 Vote

6. ) With some considerable cleaning and sprucing up, and a radical change in the hotel's approach to customer service, this could be a nice place.

"Never Again " Read full review on Expedia 5/19/2009 Vote

7. Great customer service, they took care of all of our needs, and valet service was great also, its right on the beach, but its 20 minutes away from south beach.

"Great stay " Read full review on Expedia 5/13/2009 Vote

8. The hotel staff was friendly and cooperative, and the facilities generally good, but the free Internet service was a little slow and unreliable.

"Convenient for Sabbath observant kosher travelers, but not fancy " Read full review on TripAdvisor 4/23/2009 Vote

9. The service is great and the hotel restaurant is pretty good.

"Great Hotel " Read full review on Expedia 4/15/2009 Vote

10. The hotel has a beautiful lobby, clean spacious room, great pool, excellent friendly professional service.

"Can't wait to go back " Read full review on Expedia 2/25/2009 Vote