Marco Polo Ramada Plaza Beach Resort, Miami Beach, Front Desk

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OpinionWell
Rank

137th

Out of 468

Marco Polo Ramada Plaza Beach Resort	Average Daily Rate: NA Check Rates

Hotel Class:

19201 Collins Avenue

Miami Beach, 33160 View map

2-Star Hotel Rank: 13 of 52
Average review rating: 3.36

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (65) , TripAdvisor (113)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Front desk

Appears in 27 comments.

20% wrote positive comments about front desk

The following words were used in comments with Front desk:
broken (2) clean (4) desk (27) friendly (4) helpful (3) hotel (2) management (3) nice (2) poor (2) rude (9) welcoming (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. After checking in we had an issue with the patio door which was promptly taken care of buy the friendly courteous staff at the front desk.

"" Very enjoyable stay " " Read full review on TripAdvisor 3/5/2010 Vote

2. Our room didn't get cleaned for 3 days, despite repeatedly asking the front desk to send someone to clean it.

"What a dump. Will never ever go back. Ever. " Read full review on TripAdvisor 10/7/2009 Vote

3. 8) The hotel staff - the room manager, the manager on duty, front desk person - were very friendly and helpful.

"Ramada Marco Polo - never again " Read full review on TripAdvisor 4/15/2009 Vote

4. For 4 days, after informing the front desk, no one come to repair and clean the place.

"Stay away!!! " Read full review on TripAdvisor 3/13/2008 Vote

5. Chipping paint and surly front desk help don't help.

"Big disappointment! " Read full review on TripAdvisor 3/7/2008 Vote

6. Front desk staff very friendly, double bed room with full kitchen, rooms were dumpy with worn out linen on the bed, broken bathroom faucet, shower head had so much calcite build up it was like showering under a hose, bathrooms were in poor shape, valet $14, resort fee $8, pool looked nice, fitness room was very hot - not sure if AC was broken or not available, beach access very close.

"Giving Marco Polo a bad name " Read full review on TripAdvisor 11/17/2007 Vote

7. Upon arrival the staff at the front desk were very nice and welcoming for us.

"Nice hotel " Read full review on TripAdvisor 10/29/2007 Vote

8. We go back to the front desk AT 3pm ('check-in' time) and the room was still not ready.

"Even if someone PAID me to, I wouldn't stay there again. " Read full review on TripAdvisor 3/12/2010 Vote

9. The fire alarm went off several times accidentally the first night and when I called the front desk there was no 'Hello' it was 'We know it's a false alarm.

"Very rude and unpleasant staff " Read full review on TripAdvisor 1/26/2010 Vote

10. On the negative side, the staff (especially the ladies at the front desk) were the most uncaring and rude people I encountered at the hotel, the room was very dark and dingy, and the staff was rude.

"Very rude and unpleasant staff " Read full review on TripAdvisor 1/26/2010 Vote