Hotel Chelsea, Miami Beach, Front Desk

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Rank

67th

Out of 468

Hotel Chelsea	Average Daily Rate: NA Check Rates

Hotel Class:

944 Washington Avenue

Miami Beach, 33139 View map

3-Star Hotel Rank: 8 of 35
Average review rating: 3.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (47) , MyTravelGuide (13) , Travelocity (5) , TripAdvisor (103)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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bar (56) bathroom (44) beach (115) bed (40) bill (5) breakfast (5) charge (11) check in (16) check out (6) closet (4) complimentary (5) cost (7) deal (7) decor (18) dinner (6) fee (13) food (26) front desk (33) hotel (341) housekeeping (6) lobby (34) location (74) manager (20) mini bar (5) money (14) ocean (23) parking (21) patio (10) pillow (5) pool (4) price (38) rate (18) recommend (28) refund (8) restaurant (30) room (257) room service (6) service (40) sheets (3) shower (38) shuttle (25) staff (68) street (20) suite (9) to park (3) towel (16) valet (13) valet parking (3) value (7) walk (25)

Front desk

Appears in 33 comments.

90% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (4) club (4) desk (35) free (5) friendly (6) happy (3) helpful (8) hotel (8) need (4) nice (7) night (7) slow (3) staff (11)

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1. Hotel nice for the money, room clean, beds comfortable, front desk at first stand offish then turned nice, hotel close to beach and nightlife, shower nice.

"Extra charges on credit card " Read full review on TripAdvisor 7/10/2010 Vote

2. but we had to find our own parking after circling a very busy street because no one was around (we were able to find a meter for a reasonable rate down the street)- We had to wait over an hour to check in as there is only one front desk agent (which is understandable for a boutique hotel but there was one group of 15 people ahead of us, clearly they needed more staff that day!)- Great location, 2 blocks away from the beach and close to the clubs- Rooms were very art deco, very funky (but VERY slow free wi-fi)- Be sure to clarify what's included in the happy hour as the bartender told us after we got our drinks- Front desk was nice enough to give us complimentary club passesWe were still relatively happy with out choice until we went out for a late night and found a large cockroach in the shower the next morning.

"Great Hotel.. if You Like Cockroaches " Read full review on TripAdvisor 3/28/2010 Vote

3. A part of that, the staff was really great, everyone at the front desk were really nice, and had good suggestions.

"Really Nice Hotels - Just some minor issues " Read full review on TripAdvisor 12/9/2009 Vote

4. The front desk was amazing the hotel has the most relaxing outdoor lobby and is dab in the middle of everything without being on the main strips.

"I Love the Chelsea!!! " Read full review on TripAdvisor 9/5/2009 Vote

5. Everyone at the hotel was super friendly except 1 person - a front desk girl named Vanessa.

"Best Miami trip ever! " Read full review on TripAdvisor 8/27/2009 Vote

6. Very friendly and helpful staff-Leo and Vanessa at the front desk were awesome.

"Excellent stay, great job to chelsea staff " Read full review on TripAdvisor 8/14/2009 Vote

7. The hotel staff overall was extremely friendly and helpful and the housekeeping staff did an exceptional job cleaning our room, with the exception of one front desk woman who had a how-dare-you-ask-me-to-do-my-job attitude.

"Great stay in south beach! THE BAR IS THE BEST! " Read full review on TripAdvisor 8/11/2009 Vote

8. The front desk staff was very helpful I needed driving directions one night and the lady working that night was very helpful.

"Loving the Chelsea " Read full review on TripAdvisor 5/6/2009 Vote

9. The staff in general wants nothing to do with you (the girls at the front desk are nice.

"Great rooms, incompetent staff " Read full review on TripAdvisor 3/9/2009 Vote

10. Front desk was great - flight check in service computer (you can print out your boarding pass there) was a nice bonus as was the free wireless internet in the lobby.

"Coolest hotel we've ever stayed in! " Read full review on TripAdvisor 1/17/2009 Vote