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2nd
Out of 41

Aston Kauai Beach at Makaiwa formerly ResortQuest

Average Price: $150  
 
Hotel Class:
650 Aleka Loop
Kapaa, 96746 View map  
4-Star Hotel Rank: 1 of 2
Average review rating: 3.93
OpinionWell Value Index: 8
Traveler reviews analyzed: Expedia (56) , MyTravelGuide (203) , Travelocity (9) , TripAdvisor (427) , YahooTravel (13)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 28 comments. 
80% wrote positive comments about manager
The following words were used in comments with Manager:
new (2)   night (2)    
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1. The management here needs to learn how to treat people as a professional manager does.
"anal nursing home " Read full review on TripAdvisor   1/22/2012 Vote      
2. At 2:00 the new manager on duty informs me that I will have to leave the property at 4:00 pm and that they have been more than accomidating.
"Attacked by bed bugs , terrible housekeeping, and beyond rude management. Worst experience ever!!!!! " Read full review on TripAdvisor   8/22/2010 Vote      
3. The new manager tells me my total and is trying to charge me for long distance calls I made to the coperate office.
"Attacked by bed bugs , terrible housekeeping, and beyond rude management. Worst experience ever!!!!! " Read full review on TripAdvisor   8/22/2010 Vote      
4. When I mentioned to my wife we would go elsewhere, then she decided to ask her manager for the correct information and then she tried to be sweet.
"Kill joy registration clerk & repairs needed " Read full review on TripAdvisor   9/23/2009 Vote      
5. Three days in a row I left voice mail messages for Crystal, the hotel manager, and she failed to return any of my phone calls (despite mentioning that we were Marriott Rewards members coming for our 20th wedding anniversary).
"Beautiful Grounds - Very Poor Service/Not up to Marriott Standards " Read full review on TripAdvisor   4/19/2012 Vote      
6. The food services manager had his staff fire up the bbq, and they were grilling steak, fish, and chicken sandwiches for the guests.
"Solid hotel choice in Kapaa " Read full review on TripAdvisor   3/30/2012 Vote      
7. I asked for the manager to call me and I never received a phone call back.
"Stay away at all costs!!!!! " Read full review on TripAdvisor   9/10/2011 Vote      
8. The manager was off and would not return my call.
"Bait and switch " Read full review on TripAdvisor   3/15/2011 Vote      
9. The manager and head housekeeper are hovering in my room watching as the bathroom gets clean.
"Attacked by bed bugs , terrible housekeeping, and beyond rude management. Worst experience ever!!!!! " Read full review on TripAdvisor   8/22/2010 Vote      
10. I let the manager know and she says I will send someone up to fix it right away.
"Attacked by bed bugs , terrible housekeeping, and beyond rude management. Worst experience ever!!!!! " Read full review on TripAdvisor   8/22/2010 Vote      
   
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