Aston Kauai Beach at Makaiwa formerly ResortQuest, Kapaa, Front Desk

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Rank

2nd

Out of 41

Aston Kauai Beach at Makaiwa formerly ResortQuest	Average Price: $150 Check Rates

Hotel Class:

650 Aleka Loop

Kapaa, 96746 View map

4-Star Hotel Rank: 1 of 2
Average review rating: 3.93

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (56) , MyTravelGuide (203) , Travelocity (9) , TripAdvisor (427) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (25) balcony (80) bar (124) bath (14) bathroom (110) beach (371) bed (75) breakfast (107) charge (33) check in (28) check out (18) complimentary (13) concierge (14) deal (30) decor (16) dinner (46) discount (13) fee (77) food (124) front desk (81) highway (14) hot tub (53) hotel (805) housekeeping (18) lobby (54) location (273) manager (28) money (44) ocean (287) parking (93) patio (22) pool (298) price (106) rate (29) recommend (77) restaurant (222) room (857) service (120) shower (36) spa (27) staff (268) street (19) suite (19) to park (15) towel (36) valet (16) value (45) view (258) walk (99) wireless (19)

Front desk

Appears in 81 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
best (3) clerk (4) desk (82) friendly (12) great (4) helpful (9) hotel (8) nice (4) night (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff here were incredibly helpful and happy from the bellman to the front desk people to the bar staff by the pool.

"Nice updated and convenient hotel " Read full review on TripAdvisor 4/30/2012 Vote

2. All the hotel staff, from the front desk to housekeeping, was friendly and helpful.

"Meets All Of My Hotel Pet Peeves " Read full review on TripAdvisor 4/17/2012 Vote

3. The room was updated, beds were comfortable although there were a couple of days when we had to call the front desk for our room to be cleaned.

"great value, convenient location " Read full review on TripAdvisor 4/9/2012 Vote

4. Location (Kapa'a) was excellent with many places to eat all meals nearby, handy to all the attractions, trails, etc. Front desk staff were exceptionally nice.

"Great value - ocean front with very friendly service " Read full review on TripAdvisor 4/4/2012 Vote

5. Bernice at the front desk was so helpful when we checked in on a very busy afternoon.

"Great location, great staff, beautiful grounds. " Read full review on TripAdvisor 3/21/2012 Vote

6. Front desk staff was always friendly and helpful - in fact, everyone was friendly throughout.

"Nice people, good location, but the hotel has its limits " Read full review on TripAdvisor 11/1/2011 Vote

7. Lissa was so helpful at the front desk, helping my husband purchase flowers for our room for my birthday.

"Best Vacation and Honeymoon Spot " Read full review on TripAdvisor 9/22/2011 Vote

8. The front desk was so great.

"Very accommodating, great customer service " Read full review on TripAdvisor 9/12/2011 Vote

9. Great front desk and bell captain staff.

"Overlook the Construction and Enjoy The Location " Read full review on TripAdvisor 6/13/2011 Vote

10. Shirley at the front desk was VERY nice, and apologized more than once that we hadn't been informed.

"Has Potential " Read full review on TripAdvisor 6/9/2011 Vote