Hilton Charlotte University Place, Charlotte, Staff

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Rank

7th

Out of 269

Hilton Charlotte University Place	Average Daily Rate: NA Check Rates

Hotel Class:

8629 J M Keynes Drive

Charlotte, 28262 View map

3-Star Hotel Rank: 2 of 67
Average review rating: 4.53

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (265) , Travelocity (5) , TripAdvisor (197) , YahooTravel (17)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (6) ballroom (6) bar (21) bath (4) bathroom (30) bed (33) bill (8) breakfast (61) charge (5) check in (20) check out (10) check-out (3) concierge (11) cost (5) deal (8) dinner (20) discount (3) downtown (15) fee (6) food (69) front desk (31) highway (4) hotel (331) housekeeping (11) lake (51) lobby (18) location (72) lunch (5) manager (12) money (7) parking (16) pillow (8) pool (12) price (12) rate (10) recommend (29) restaurant (91) room (230) room service (16) service (96) shower (7) shuttle (8) staff (170) suite (9) towel (5) valet (5) value (4) view (42) walk (34) wireless (14)

Staff

Appears in 170 comments.

95% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (8) arrival (7) banquet (9) desk (13) extremely (7) food (7) friendly (35) great (18) helpful (32) hotel (44) location (8) management (9) need (13) nice (12) professional (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There were no complaints from 50+ guests - nothing but praise for the staff from the time we enter the Valet stand to hotel registration to the housekeeping staff.

"EXCELLENT Stay and Customer Service " Read full review on TripAdvisor 5/15/2012 Vote

2. From the first phone call to the Banquet Director and all of her help with the planning to the banquet staff the day of the event was nothing but 'first class'.

"EXCELLENT Stay and Customer Service " Read full review on TripAdvisor 5/15/2012 Vote

3. The hotel itself is very nice, with clean rooms, and an excellent staff.

"Nice Hotel, but not near Downtown " Read full review on TripAdvisor 5/11/2012 Vote

4. stayed here on business for 3 nights, no complaints!very attentive staff, comfortable room (esp the bedding), clean large room, and quiet.

"very nice business trip " Read full review on TripAdvisor 5/4/2012 Vote

5. The staff were friendly and accomodating to me and the over 50 other participants in our conference.

"Nice Hilton - Wonderful Staff " Read full review on TripAdvisor 4/24/2012 Vote

6. The staff at this Property were awesome, maybe the best thing in fact.

"Great service! " Read full review on TripAdvisor 4/19/2012 Vote

7. In the future we will stay at this location for the staff is just fabulous.

"Staff was amazing! " Read full review on TripAdvisor 4/19/2012 Vote

8. All the staff were courteous.

"First trip to Charlotte " Read full review on TripAdvisor 4/14/2012 Vote

9. Great staff.

"Outstanding property in a great location " Read full review on TripAdvisor 4/13/2012 Vote

10. The staff is friendly and helpful, rooms are well appointed and comfortable, and common areas are well kept.

"Outstanding property in a great location " Read full review on TripAdvisor 4/13/2012 Vote