Hilton in the Walt Disney World Resort, Lake Buena Vista, Front Desk

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Rank

8th

Out of 28

Hilton in the Walt Disney World Resort	Average Price: $207 Check Rates

Hotel Class:

1751 Hotel Plaza Boulevard

Lake Buena Vista, 32830 View map

4-Star Hotel Rank: 6 of 15
Average review rating: 3.77

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (76) , MyTravelGuide (1307) , TripAdvisor (432)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 38 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (8) good (3) great (4) hotel (6) nice (3) problem (2) queen (2) quickly (2) secure (2) staff (9) useful (5)

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1. The lady at the front desk handled check-in very quickly and efficiently and answered the questions I had.

"3.5 stars, worth the Priceline price " Read full review on TripAdvisor 12/28/2009 Vote

2. I had given friends a night there with points and, even though my friends presented their own credit card to the front desk (and we never presented the credit card we used to hold the room at the hotel), our friend's charges ended up on my credit card.

"Convenient for Disney but expensive " Read full review on TripAdvisor 12/18/2009 Vote

3. The front desk was extremely kind and helpful and found us a bedroom with a king bed when we requested it.

"Great hotel for the price! " Read full review on TripAdvisor 8/17/2009 Vote

4. 'The front desk people and maids were very nice although the concierge was not.

"So Average!! " Read full review on TripAdvisor 3/27/2009 Vote

5. The front desk staff was very nice but they didn't seem to take our complaints seriously, I think we would have had to throw a complete fit in the middle of the lobby to get anything taken care of.

"Would NEVER stay here again! " Read full review on TripAdvisor 10/13/2008 Vote

6. Checked in Friday night late, great front desk staff.

"Very Good Value / Clean nice " Read full review on TripAdvisor 9/2/2008 Vote

7. The hotel is clean, the front desk and concierge was always fully staffed, the 24 hour coffee shop/bakery/store is a plus.

"Better than expected " Read full review on TripAdvisor 10/8/2007 Vote

8. The front desk staff was very knowledgeable and friendly- they provided park information and schedules at check-in.

"If you are visiting Orlando, this is a great hotel! " Read full review on TripAdvisor 8/27/2007 Vote

9. Good points*Comfy bed*Friendly staff*Fast, efficient service from the bell desk, front desk, business center*Great restaurnat recommendations from concierge*Nice pool area*Good use of technology at conference*Great catering during conference*Vanity sink in addition to bathroom*Great coffee maker in the room (the kind that uses the pods) with ceramic mugsBad points*Room had two double beds instead of two queens*Housekeeping was slow.

"Mostly nice, a few snags at WDW " Read full review on TripAdvisor 5/16/2007 Vote

10. Customer service everywhere, from front desk to out on the pool was good.

"All around great! " Read full review on Expedia 9/18/2010 Vote