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Rank
11th
Out of 56

National Hotel

Average Daily Rate: NA  
 
Hotel Class:
1677 Collins Avenue
Miami Beach, 33139 View map  
4-Star Hotel Rank: 12 of 34
Average review rating: 3.99
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (60) , MyTravelGuide (6) , Travelocity (19) , TripAdvisor (188)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 48 comments. 
54% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (3)   great (6)   guest (3)   helpful (4)   hotel (6)   management (7)   nice (2)   night (4)   rude (4)   service (5)   staff (11)   upgraded (2)   view (2)    
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1. First of all, if the front desk had given us our welcome package from the wedding party that was already paid for and included.
"uncaring and unhelpful staff.. " Read full review on TripAdvisor   6/24/2010 Vote      
2. Very old and they don't warn you upfront nor does the front desk know how to professionally accomodate (or win over) an unhappy guest.
"I thought I was being punked...but no Ashton! " Read full review on TripAdvisor   9/23/2009 Vote      
3. From the delightful front desk staff who went to great trouble to show us around the hotel, the rooms and facilities before we booked, to the discount we were given for an extended stay, the start of our stay set a wonderful standard.
"Lovely experience " Read full review on TripAdvisor   9/23/2009 Vote      
4. When they do engage, with only a few exceptions, they staff was friendly (except for the front desk staff - awful).
"Run down - staff needs training " Read full review on TripAdvisor   8/29/2009 Vote      
5. Apparenlty hotel engineering didn't tell the front desk that they had planned to remove an old awning on the back of the hotel facing the elegant lap pool.
"Nice Deco style, but a little inconsistent overall " Read full review on TripAdvisor   7/19/2009 Vote      
6. As we were contemplating what we wanted to do, the front office manager came out and started helping the man at the front desk and instructed him to give us a different room that would be available in a few minutes.
"Nice Deco style, but a little inconsistent overall " Read full review on TripAdvisor   7/19/2009 Vote      
7. The staff were very nice and helpful -- from the front desk people on down.
"Nicest place to stay in Miami Beach " Read full review on TripAdvisor   4/24/2009 Vote      
8. A delayed flight caused us to arrive a day late; the front desk graciously accommodated a last minute reservation change.
"Love the National! " Read full review on TripAdvisor   4/12/2009 Vote      
9. The only good thing was the lovely brazilian girl at the front desk, while managers seemed unapproachable and too busy to talk to guests, the beautiful clerk had the warmst smile and made our check out a lot more pleasant.
"Bad experience " Read full review on TripAdvisor   9/8/2008 Vote      
10. The service from the front desk and bell hops was great.
"Great Stay " Read full review on TripAdvisor   6/24/2008 Vote      
   
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