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Rank
6th
Out of 56

The Palms South Beach

Average Daily Rate: NA  
 
Hotel Class:
3025 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 7 of 60
Average review rating: 3.79
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (64) , MyTravelGuide (160) , Travelocity (21) , TripAdvisor (288)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 93 comments. 
40% wrote positive comments about front desk
The following words were used in comments with Front desk:
bad (5)   beach (8)   change (6)   clerk (9)   construction (6)   desk (98)   helpful (5)   hotel (12)   management (8)   problem (8)   rude (5)   service (6)   smoke (8)   staff (22)   view (5)    
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1. Upon arriving July 8th my cousin and I were greeted nicely by a soft spoken, short, african american lady at the front desk.
"Great Service, Relaxing Stay, Beautiful Place " Read full review on TripAdvisor   7/13/2010 Vote      
2. Front desk staff was also happy to upgrade my friends' room to the top floor, too.
"I'll be back! " Read full review on TripAdvisor   4/18/2010 Vote      
3. The next day, the front desk corrected this with maintenance by changing our room without telling us; so we had to play detective with another front desk clerk who did not understand why our key did not work.
"I liked my first two stays better " Read full review on TripAdvisor   4/6/2010 Vote      
4. The staff at the Palms South Beach Hotel really took us in and made the entire week work out perfectly all the way from the front desk to the spa/salon and most importantly Deborah De La Iglesia and Paul King.
"The Palms South Beach made my wedding a magical expierence. " Read full review on TripAdvisor   7/8/2009 Vote      
5. The front desk help is rude and somewhat unorganized.
"Terrible Start and Ok finish " Read full review on Expedia   5/18/2009 Vote      
6. We found the staff to be very pleasant - especially the guys in the pool bar area and we had no problems with the concierge or front desk staff as mentioned by others.
"The Palms - overall a good experience " Read full review on TripAdvisor   11/11/2008 Vote      
7. The front desk clerk was less than helpful so he finally demanded to speak to the manager.
"Never Again! " Read full review on TripAdvisor   11/11/2008 Vote      
8. I spoke to another Front Desk Clerk and he was very helpful in fact came from San Diego not to far from where I lived.
"What started off as a horrible stay turned out to be a great stay " Read full review on TripAdvisor   10/26/2008 Vote      
9. I protested and it was clear the front desk clerk could care less about my problem.
"What started off as a horrible stay turned out to be a great stay " Read full review on TripAdvisor   10/26/2008 Vote      
10. Service - Overall average (front desk very helpful though) except as noted with beach service which was bad in places.
"Good experience " Read full review on TripAdvisor   6/2/2008 Vote      
   
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