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Rank
5th
Out of 56

Winterhaven Hotel

Average Daily Rate: NA  
 
Hotel Class:
1400 Ocean Drive
Miami Beach, 33139 View map  
0-Star Hotel Rank: 6 of 60
Average review rating: 4.18
OpinionWell Value Index: NA
Traveler reviews analyzed: Travelocity (35) , Expedia (102) , TripAdvisor (200)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 10 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
professional (2)   reservation (3)   reviews (4)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Everyone from the cleaning crew to the managers were extremely friendly, professional and customer service oriented.
"Great Location, value and hospitality " Read full review on Travelocity   11/1/2009 Vote      
2. - The staff - from the manager to every individual we encountered was professional and courteous and generally happy.
"Best Value on South Beach - Period! " Read full review on TripAdvisor   2/28/2009 Vote      
3. And I noticed a review where the reviewer praised the Winterhaven for letting her partner smoke on the roof deck (and the hotel manager wrote a response thanking her for the review!).
"poor value for the price " Read full review on TripAdvisor   1/23/2009 Vote      
4. There was a mix up with our reservation and the manager, Luciana took care of it.
"great deal on the beach " Read full review on TripAdvisor   7/23/2007 Vote      
5. After calling the hotel over half a dozen times and being connected to the in-house reservations answering machine, I finally got through to Luciana, the reservations manager.
"Avoid this hotel -- they are crooks! " Read full review on TripAdvisor   4/8/2010 Vote      
6. I told Jason that I expect the hotel manager to call me the next day -- Jason called the manager and woke him up explaining what was going on but said he didn't want to talk to me right then and would call the next morning.
"Important information regarding Winterhaven: police inv., shady staff -- BEWARE " Read full review on TripAdvisor   1/19/2009 Vote      
7. The next morning the manager did not call me -- I had to goto the front desk and ask for them to call him and they eventually got ahold of him.
"Important information regarding Winterhaven: police inv., shady staff -- BEWARE " Read full review on TripAdvisor   1/19/2009 Vote      
8. Since the corner rooms at the front of the hotel appeared empty, you would think the manager would have put us there.
"Probably won't go back " Read full review on TripAdvisor   10/10/2008 Vote      
9. The manager was very accomodating when I asked for a specific type of room.
"Great Experience at the Winterhaven " Read full review on TripAdvisor   3/5/2008 Vote      
10. Even after a room change and manager review.
"Unsafe and not a Good Value " Read full review on Travelocity   3/1/2008 Vote      
   
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