The Ritz-Carlton, South Beach, Miami Beach, Manager

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Rank

4th

Out of 56

The Ritz-Carlton, South Beach	Average Daily Rate: NA Check Rates

Hotel Class:

1 Lincoln Road

Miami Beach, 33139 View map

0-Star Hotel Rank: 5 of 60
Average review rating: 4.57

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (59) , MyTravelGuide (1) , Travelocity (6) , TripAdvisor (251)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 14 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
best (2) car (2) desk (3) friendly (2) hotel (7) housekeeping (2) management (17) night (2)

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1. I purchased the tickets and we left 3 days later :) when we arrived to the Aruba airport we were planning on taking a cab to the hotel but to our surprise there was a guy holing a sign with our names who said his boss the manager of a car rental place was a friend of Edwardo Duran from the Ritz in South Beach and had complimentary transportation for us (we did not even rent a car ) we arrived to the hotel and started to check in when the girl at the desk saw our name went to the back office and got a manager we were a little concerned but the manager asked us 'so you are friends with Edwardo?' I reluctantly said yes and the guy said 'then you're family' and upgraded us to a suite!we ended up extending our stay 3 more nights and had THE best time of our lives.

"Great service tired rooms" " Read full review on TripAdvisor 1/22/2010 Vote

2. so after checking out and saying goodbye to the manager (who said they would welcome us back if we changed our minds!) and the rest of the front desk crew, we were off to the Shore Club.

"Wonderful stay at the Ritz! Exceeded our expectations! " Read full review on TripAdvisor 1/7/2009 Vote

3. Boris the pool manager organized my nephews bithday and made it memorable.

"Spectacular " Read full review on TripAdvisor 8/5/2008 Vote

4. dinner in the BIstro wonderfultoo many people to thank but we left a personal letter for the hotel manager as we were so impressed.

"RITZ CARLTON - SOUTH BEACH - IF YOU WANT THE BEST THEN LOOK NO FURTHER " Read full review on TripAdvisor 6/8/2010 Vote

5. However, the front desk manager was fine.

"Down hill big time " Read full review on TripAdvisor 2/26/2010 Vote

6. We had an issue with housekeeping not cleaning our room, but the matter was rectified immediately with sincere apologies from the acting manager for the mishap.

"Great hotel in South Beach if you stay on the club level " Read full review on TripAdvisor 2/4/2010 Vote

7. Again took an hour with numerous calls to 'guest services' to ask if they could find it, they couldn't and argues with me they wouldn't replace the items, eventually a manager siad they would, only to find on check out, I'd been charged for them - a joke really in a top hotel (I didn't want to spend my stay arguing with their staff but I felt like I did) Now for the good bits, the hotel really is in the best location, right on Lincoln road.

"Great Location, terrible customer service, great pool! " Read full review on TripAdvisor 6/3/2009 Vote

8. Having waited 45 minutes to see a Manager he said he would sort it out the following night, which he duly did.

"Great Location, terrible customer service, great pool! " Read full review on TripAdvisor 6/3/2009 Vote

9. from Boris and other attendants at the Pool, to Chef Jeff, Jessica and staff at DeLido beach restaurant to hotel manager.

"Loved It ... " Read full review on TripAdvisor 2/2/2009 Vote

10. I tried to work things out with the reservations manager, but when he became argumentative and confrontational I called the hotel's general manager, Donald Stamets, who could not have been more gracious.

"A Different Kind of Ritz " Read full review on TripAdvisor 1/27/2009 Vote