Sheraton Maui Resort, Lahaina, Front Desk

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Rank

10th

Out of 91

Sheraton Maui Resort	Average Price: $356 Check Rates

Hotel Class:

2605 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 5 of 12
Average review rating: 4.19

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (145) , Travelocity (13) , TripAdvisor (1529) , YahooTravel (79)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (74) balcony (228) bar (415) bathroom (234) beach (1818) bed (306) breakfast (608) cabana (100) charge (155) check in (226) check out (71) complimentary (51) concierge (134) cost (134) deal (119) dinner (262) fee (205) food (704) front desk (295) hotel (2423) housekeeping (89) lobby (179) location (845) lunch (165) manager (78) massage (54) money (145) ocean (958) parking (273) pillow (50) pool (1504) price (359) rate (131) recommend (378) restaurant (652) room (3203) room service (62) service (629) shower (127) shuttle (161) spa (164) staff (783) street (48) suite (161) towel (197) valet (152) value (64) view (1166) walk (599) wireless (58)

Front desk

Appears in 295 comments.

54% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (21) great (17) helpful (39) hotel (18) liked (13) management (13) nice (23) night (19) problem (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff: Front desk staff was excellent at check in and was helpful in trying to provide an upgraded room.

"Second visit. " Read full review on TripAdvisor 5/10/2012 Vote

2. (Noah and Lesley at the front desk were very helpful with all our needs and requests).

"Excellent Hotel and Prime Location " Read full review on TripAdvisor 5/5/2012 Vote

3. I stop by the front desk and ask for my spg gold gift of a free drink.

"Wonderful location but unhappy with the service as spg gold. Rough start and no housekeeping. " Read full review on TripAdvisor 5/1/2012 Vote

4. We checked out my parents room to make sure they didn't all smell that way, and their room smelled nice and fresh so we called the front desk and the agreed to move us to a room just down the hall (that actually had a better view too).

"Didn't care for this hotel - very average " Read full review on TripAdvisor 4/6/2012 Vote

5. We started out ok with a friendly front desk clerk who kindly moved our rooms (we were traveling with my parents) so we were close together.

"Didn't care for this hotel - very average " Read full review on TripAdvisor 4/6/2012 Vote

6. Front desk helpful and efficient.

"Beautiful Property " Read full review on TripAdvisor 3/23/2012 Vote

7. Front desk was VERY helpful.

"Service is amazing! " Read full review on TripAdvisor 3/11/2012 Vote

8. Front desk staff were extremely nice and helpful.

"Wonderful Experience! " Read full review on TripAdvisor 3/3/2012 Vote

9. Friendly front desk explained the option for upgrade us from ocean view room, we booked originally to ocean ocean view room.

"Very good room on whale watching from balcony. " Read full review on TripAdvisor 2/2/2012 Vote

10. Angelica at the front desk did a great job working with us, and we ended up in a suite in building 5, there was a fee for the upgrade, but the room was beautiful, powder room, living and dining room king size bedroom with a very large bathroom and a huge lanai.

"Another great week in Paradise " Read full review on TripAdvisor 12/27/2011 Vote