Waikoloa Beach Marriott, Waikoloa, Manager

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Rank

1st

Out of 18

Waikoloa Beach Marriott	Average Price: $260 Check Rates

Hotel Class:

69-275

Waikoloa, 96738 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.09

OpinionWell Value Index: 10

Traveler reviews analyzed: YahooTravel (22) , MyTravelGuide (313) , Expedia (104) , TripAdvisor (765)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (41) balcony (97) bar (172) bathroom (95) beach (1096) bed (151) bill (23) breakfast (271) cabana (71) charge (58) check in (74) check out (28) concierge (49) cost (70) deal (67) decor (39) dinner (136) fee (235) food (448) front desk (86) hot tub (60) hotel (1347) housekeeping (32) landscape (37) lobby (135) location (295) lunch (78) manager (34) money (54) ocean (356) parking (196) pillow (26) pool (916) price (198) rate (73) recommend (179) restaurant (491) room (1350) room service (29) service (274) shower (53) spa (67) staff (390) street (109) towel (100) valet (49) value (45) view (431) walk (280) wireless (70)

Manager

Appears in 34 comments.

57% wrote positive comments about manager

The following words were used in comments with Manager:
cares (3) complain (4) desk (4) great (3) hotel (7) management (37) need (3) night (6) noise (2) unhelpful (2) view (2) walking (2)

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1. After discussing all of this with the Manager who was sympathetic, we were moved to another similar room on the top floor only to find the lift machinery was above and made more noise than the aircon in the previous room.

"disappointed " Read full review on TripAdvisor 1/22/2012 Vote

2. Then the manager called to graciously offer to move us to another room, which was great, but why waste all this time of our vacation verifying noises.

"Location: gorgeous. Hotel: experience needs some fine tuning. " Read full review on TripAdvisor 11/21/2011 Vote

3. Upon check in, a manager checked us in who was friendly and efficient.

"Disappointed " Read full review on TripAdvisor 5/15/2011 Vote

4. great manager jerry, very attentive service.

"Best hotel in Kona/Waikoloa area! " Read full review on TripAdvisor 5/28/2010 Vote

5. The hotel staff and manager were very nice and concerned however they have very poor in room explanation of their smoking policy so I think the smokers actually think you can smoke on the balconies,as this was not just one person, at least 5 people around us.

"wonderful but too bad about the smoke " Read full review on TripAdvisor 2/19/2009 Vote

6. We waited one hour between our salads and entrees and although the restaurant manager admitted the convention was the reason for the delay, she did not do anything to correct the condition.

"Five day stay at Marriott Waikoloa Beach Resort " Read full review on TripAdvisor 8/10/2008 Vote

7. The manager was professional and cordial and we were changed to an equivalent accommodation.

"Five day stay at Marriott Waikoloa Beach Resort " Read full review on TripAdvisor 8/10/2008 Vote

8. I spent almost an hour and a half on the phone and spoke to 5 different employees up to and including the hotel manager.

"Refused to honor what employees represented " Read full review on TripAdvisor 4/2/2012 Vote

9. After several complaints to management we were moved to a pool view room but this was only after discussing the 'error' with 3 managers and 2 days later.

"Wonderful experience except... " Read full review on TripAdvisor 2/20/2012 Vote

10. After a long battle with the manager, who declined to give a reduction on the room rate, we managed to get into a room for a few hours until our designated room was ready.

"very disappointing....too many hidden costs...beware and avoid ! " Read full review on TripAdvisor 1/15/2012 Vote