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Rank
2nd
Out of 18

Hilton Waikoloa Village

Average Price: $241  
 
Hotel Class:
425
Waikoloa, 96738 View map  
4-Star Hotel Rank: 3 of 12
Average review rating: 3.78
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (98) , MyTravelGuide (257) , TripAdvisor (1058)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 34 comments. 
75% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   desk (3)   generous (3)   helpful (5)   hotel (5)   housekeeping (4)   management (38)   need (4)   new (2)   night (2)   problem (3)   return (2)    
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1. I did take pictures to show hotel manager after he cleaned and threw in the towel.
"DO NOT STAY IN CABANA ROOMS IN THE LAGOON TOWER!!! " Read full review on TripAdvisor   8/9/2010 Vote      
2. However, the Housekeeping manager was very helpful in solving a room issue I had.
"The staff can make or break a company image. Excellent help from housekeeping manager. " Read full review on TripAdvisor   5/5/2010 Vote      
3. Although managers should be the only point-of-contact to help you solve issues with the company, nowadays, this kind of leadership is rare.
"The staff can make or break a company image. Excellent help from housekeeping manager. " Read full review on TripAdvisor   5/5/2010 Vote      
4. Unfortunately, by 10:30 breakfast was over but, after asking at Browns cafe the wonderful manager there accompanied us to the take away market near the pool & asked them to make some breakfast items.
"Beautiful Disney like grounds but you'll mostly want to eat elsewhere " Read full review on TripAdvisor   12/29/2008 Vote      
5. And as for the general manager Dieter, he was at the Hawaii game in New Orleans.
"So terrible it is comical! " Read full review on TripAdvisor   1/6/2008 Vote      
6. It took awhile, but I finally to talked to a manager and got a suite upgrade if I didn't care about the view.
"Beautiful "Mega Resort" but Service lacking. " Read full review on TripAdvisor   3/14/2011 Vote      
7. I heard that many employees and some managers had been retrenched due to the severe recession.
"Beautiful hotel resort, but I don't think I will be coming back here again " Read full review on TripAdvisor   12/26/2010 Vote      
8. I sat down at a table and ordered a smoothie and after waiting 30 minutes and walking up to the waitress AND manager twice to inquire about the order- still nothing.
"Bad service at Boat Landing Pavillion " Read full review on TripAdvisor   9/14/2010 Vote      
9. We tried to meet with the manager who was always in meetings or on the phone.
"No sleep for an entire week... " Read full review on TripAdvisor   8/31/2010 Vote      
10. The manager said this is the last tower that needs an upgrade other towers have already been done.
"DO NOT STAY IN CABANA ROOMS IN THE LAGOON TOWER!!! " Read full review on TripAdvisor   8/9/2010 Vote      
   
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