Hilton Waikoloa Village, Waikoloa, Front Desk

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Rank

2nd

Out of 18

Hilton Waikoloa Village	Average Price: $241 Check Rates

Hotel Class:

425

Waikoloa, 96738 View map

4-Star Hotel Rank: 3 of 12
Average review rating: 3.78

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (98) , MyTravelGuide (257) , TripAdvisor (1058)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (49) balcony (56) bar (94) bathroom (52) beach (428) bed (85) breakfast (293) cabana (28) charge (79) check in (71) check out (35) closet (34) concierge (28) cost (126) deal (49) dinner (144) discount (30) fee (51) food (605) front desk (77) hot tub (34) hotel (1165) housekeeping (49) landscape (48) lobby (178) location (169) lunch (78) manager (34) money (129) ocean (601) parking (230) pool (829) price (223) rate (58) recommend (192) restaurant (538) room (1223) room service (34) service (336) shower (36) shuttle (97) spa (66) staff (322) suite (47) towel (56) valet (84) valet parking (47) value (47) view (333) walk (428)

Front desk

Appears in 77 comments.

53% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) helpful (11) hotel (5) housekeeping (5) management (3) new (3) night (3) rude (3) service (6) staff (17) useful (3) valet (4) view (3) walking (8) welcoming (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We did have problems with the internet access that was free included in the Aloha Pass but was fixed when we called the front desk.

"Wonderful vacation " Read full review on TripAdvisor 12/23/2010 Vote

2. We never had any problems with housekeeping or the front desk.

"Great vacation - better than expected!! " Read full review on TripAdvisor 7/22/2010 Vote

3. UPSIDE: The front desk agent upgraded us to an ocean view.

"The Good and Bad of Hilton Waikoloa " Read full review on TripAdvisor 5/29/2010 Vote

4. Service: front desk and bell staff were exceptional.

"Everything in one place! (If you like that kind of thing) " Read full review on TripAdvisor 3/29/2010 Vote

5. Our arrival was smooth and front desk staff was fantastic.

"Great Diamond member experience " Read full review on TripAdvisor 1/23/2010 Vote

6. The front desk person was extremely helpful and friendly.

"Great Hotel " Read full review on TripAdvisor 11/7/2009 Vote

7. If you like to be calling the front desk every single day with a special request, then this hotel is not for you either.

"First time at the Hilton Waikoloa " Read full review on Expedia 6/22/2009 Vote

8. Rooms were very clean and housekeeping helpful, valets were great, front desk fine, servers very good.

"Not right choice for everyone " Read full review on TripAdvisor 3/24/2009 Vote

9. The front desk people were less than welcoming, no one helped us with our luggage and the tram was broken so we had to lug everything on the boat to get to our room.

"Not Impressed with the Hilton Waikoloa " Read full review on Expedia 2/3/2009 Vote

10. Check-in was very fast, the front desk staff was very friendly and helpful.

"Great Hotel!!! " Read full review on TripAdvisor 9/2/2008 Vote