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Rank
70th
Out of 676

The Hotel at Times Square

Average Price: $259  
 
Hotel Class:
59 West 46th Street
New York City, 10036 View map  
2-Star Hotel Rank: 8 of 144
Average review rating: 2.91
OpinionWell Value Index: 6
Traveler reviews analyzed: MyTravelGuide (12) , TripAdvisor (520) , YahooTravel (58)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 39 comments. 
The following words were used in comments with Manager:
generous (4)   hotel (17)   management (45)   message (7)   night (7)   problem (6)   rating (2)   reservation (9)   wrong (2)    
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1. They cancelled my reservation and then changed the rate on me at check in, and then told me the manager would fix it on Monday.
"Avoid these scammers " Read full review on TripAdvisor   4/19/2012 Vote      
2. We were overcharged after calling to make a change to the reservation and being sent back and forth between manager, reservations, and other staff.
"Unhelpful staff, did not adhere to billing policy " Read full review on TripAdvisor   4/9/2012 Vote      
3. I had a number of issues when I stayed at the hotel (a fortnight ago) and am still waiting to be contacted by the manager, even though I was told on a daily basis during my visit that she would contact me.
"Good location but that's it " Read full review on TripAdvisor   12/27/2011 Vote      
4. when I reported the incident to the manager the next day they asked why I didn't say anything sooner.
"We paid them to insult us, and they thought it was a good idea. " Read full review on TripAdvisor   12/23/2011 Vote      
5. Apart from that, the staff were quite nice apart from one lady who is the duty manager there.
"it was ok, but some factors completely ruined it for us. " Read full review on TripAdvisor   12/10/2011 Vote      
6. The woman checking me out was also there when the manager said she would reduce the rate but since the manager was off she would do nothing.
"Will never return. Corporate refuses to return my phone calls. " Read full review on TripAdvisor   7/8/2011 Vote      
7. The manager said she also talked to housekeeping about the dirty bathroom as well.
"Will never return. Corporate refuses to return my phone calls. " Read full review on TripAdvisor   7/8/2011 Vote      
8. Each time I had to call the manager but I was always the next person she was going to call.
"Will never return. Corporate refuses to return my phone calls. " Read full review on TripAdvisor   7/8/2011 Vote      
9. The manager said she would talk to her supervisor and call me back.
"Will never return. Corporate refuses to return my phone calls. " Read full review on TripAdvisor   7/8/2011 Vote      
10. I had to call the hotel on Monday despite leaving a message for the manager to call me only to find out we were to be given $30.00 off one night but a bug problem that we had to put up with all week.
"Will never return. Corporate refuses to return my phone calls. " Read full review on TripAdvisor   7/8/2011 Vote      
   
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