The Hotel at Times Square, New York City, Front Desk

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Rank

70th

Out of 676

The Hotel at Times Square	Average Price: $259 Check Rates

Hotel Class:

59 West 46th Street

New York City, 10036 View map

2-Star Hotel Rank: 8 of 144
Average review rating: 2.91

OpinionWell Value Index: 6

Traveler reviews analyzed: MyTravelGuide (12) , TripAdvisor (520) , YahooTravel (58)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (16) bar (88) bath (11) bathroom (160) bed (99) bill (13) breakfast (425) charge (21) check in (81) check out (32) checkout (9) closet (27) complimentary (30) concierge (41) cost (19) deal (34) decor (15) dinner (7) discount (33) fee (6) food (33) front desk (95) gym (8) hotel (1208) housekeeping (20) lobby (123) location (449) maid (8) manager (39) money (65) parking (42) pillow (21) price (202) rate (75) recommend (110) refund (8) restaurant (63) room (1096) service (147) sheets (8) shower (28) staff (296) street (122) suite (34) towel (40) value (78) view (51) walk (126) walk-in (6) wireless (83)

Front desk

Appears in 95 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (5) friendly (13) helpful (13) hotel (15) management (8) night (4) pleasant (5) problem (5) reservation (5) rude (4) service (9) staff (29)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk personnel was very pleasant, reasonable parking was available across the street.

"Thanksgiving in NYC " Read full review on TripAdvisor 1/5/2012 Vote

2. The front desk service was very good.

"2nd Visit in 6 Months " Read full review on TripAdvisor 12/30/2011 Vote

3. Front desk staff was very accommodating.

"Small, but very clean " Read full review on TripAdvisor 10/10/2011 Vote

4. I called the front desk explained the situation and they were so polite and quick in getting it corrected.

"What a surprising find! " Read full review on TripAdvisor 10/6/2011 Vote

5. Front desk are helpful and allow us to check-in even before 3 pm.

"Decent and Affordable " Read full review on TripAdvisor 10/2/2011 Vote

6. We had no problems with the staff at the front desk.

"...If only the rest of the city was awake! " Read full review on TripAdvisor 9/29/2011 Vote

7. The front desk staff are efficient, but probably wish they were vacationing somewhere on the Italian Rivera instead of working here.

"Good hotel for double beds and lots of other things too... " Read full review on TripAdvisor 8/7/2011 Vote

8. Everyone from the cleaning staff (who readily gave us extra towels), to the maintainence crew to the luggage valet, to the front desk staff were wonderful.

"Great Service, Great Location, Great Hotel " Read full review on TripAdvisor 7/29/2011 Vote

9. The service at the front desk was friendly and the luggage storage prior to check in was simple, secure and very convenient.

"Great Service, Great Location, Great Hotel " Read full review on TripAdvisor 7/29/2011 Vote

10. Obviously, this won't always be the case when the hotel is booked, however the front desk did everything they could to help ensure that our stay would be comfortable.

"Great Service, Great Location, Great Hotel " Read full review on TripAdvisor 7/29/2011 Vote