3. -The staff was well-organized, -The bed was extremely comfortable,-The elevators had been upgraded and presented no delays during our stay,-The room was clean and even though we were on the 'green plan' the resort performed a full-cleaning once during our stay,-The laundry facilities were clean and well-maintained,-I communicated with Gary prior to arrival and Trent took care of getting us a room right where we requested,-The Ilikai's bellstaff and valets were polite, fast, and they did not make any distinctions because we were part of the Marina Resort and not guests of the Ilikai (Calvin the bellman was the first face we saw on arrival and it set the tone for the stay.