Outrigger Luana Waikiki, Honolulu, Service

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OpinionWell
Rank

20th

Out of 165

Outrigger Luana Waikiki	Average Price: $138 Check Rates

Hotel Class:

2045 KALAKAUA AVENUE

Honolulu, 96815 View map

4-Star Hotel Rank: 9 of 17
Average review rating: 4.22

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , Travelocity (23) , TripAdvisor (369) , YahooTravel (12)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (15) balcony (46) bar (11) bathroom (52) beach (241) bed (57) breakfast (32) charge (24) check in (19) check out (11) cost (19) deal (15) decor (10) dinner (10) fee (12) fitness center (10) food (37) front desk (56) gym (21) hotel (546) housekeeping (16) laundry (11) lobby (48) location (180) lunch (11) manager (12) money (26) ocean (89) parking (106) pillow (16) pool (124) price (68) rate (30) recommend (51) restaurant (88) room (497) service (85) shower (26) shuttle (11) staff (226) street (95) suite (24) to park (12) towel (21) valet (43) valet parking (15) value (55) view (158) walk (157) wireless (20)

Service

Appears in 85 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (16) desk (9) excellent (10) free (4) friendly (10) good (6) great (12) helpful (7) hotel (23) location (6) nice (6)

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1. The only nice/positive aspect about the Luana was the fellows that worked the valet service & the bell hop, great guys, very friendly.

"Would NOT return to the Luana " Read full review on TripAdvisor 5/17/2012 Vote

2. Plus: great value, very clean, very friendly service, good locationMinus: charge for internet use in room, $25 parking per night.

"Great hotel for budget travelers " Read full review on TripAdvisor 1/20/2012 Vote

3. Service: Everyone at the Luana was very helpful and friendly, from the desk clerks and valet parking to the housekeeping personnel.

"Great hotel for budget travelers " Read full review on TripAdvisor 1/20/2012 Vote

4. The service was great-with a very nice welcome.

"Thoroughly enjoyed the Outrigger Luana and other Outrigger Hotels " Read full review on TripAdvisor 1/5/2012 Vote

5. The folks at the front desk were very polite and helpful and I was quite happy with the service, but then we did not have much requests from them.

"great location, valet parking only " Read full review on TripAdvisor 12/31/2011 Vote

6. The service staff are excellent; very friendly and efficient.

"9 Nights at a Perfect Hotel " Read full review on TripAdvisor 12/30/2011 Vote

7. THe concierge service was good, always able to point us in the right direction.

"Nice experience in waikiki " Read full review on TripAdvisor 12/15/2011 Vote

8. We'd preferred a self-parking garage, but the valet service was excellent and efficient.

"Great Place for the 99%ers - maybe the 1% too! " Read full review on TripAdvisor 12/10/2011 Vote

9. What great service.

"Outrigger Luana Waikiki a hidden gem " Read full review on TripAdvisor 12/8/2011 Vote

10. We first stayed at the Outrigger Luana Waikiki in 2010 and were so impressed with the property and service that we booked it again for 2011.

"Second stay as good as the first " Read full review on TripAdvisor 12/2/2011 Vote