Doubletree Hotel Alana Waikiki, Honolulu, Front Desk

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Rank

53rd

Out of 165

Doubletree Hotel Alana Waikiki	Average Price: $142 Check Rates

Hotel Class:

1956 ALA MOANA Boulevard

Honolulu, 96815 View map

3-Star Hotel Rank: 11 of 20
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (170) , Travelocity (6) , TripAdvisor (187) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (11) balcony (32) bar (11) bath (13) bathroom (55) beach (101) bed (35) breakfast (67) charge (16) check in (33) check out (10) complimentary (9) concierge (6) cost (11) deal (16) dinner (8) downtown (6) fee (10) fitness center (12) food (20) front desk (40) gym (8) hotel (356) housekeeping (10) lobby (23) location (75) manager (9) ocean (37) parking (52) pillow (12) pool (67) price (49) rate (34) recommend (33) restaurant (53) room (370) service (56) shower (68) shuttle (10) staff (104) street (39) suite (34) towel (12) tub (30) valet (30) valet parking (26) value (25) view (71) walk (83) wireless (16)

Front desk

Appears in 40 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
big (2) desk (42) free (2) fresh (2) friendly (3) great (2) helpful (9) nice (3) night (3) roach (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk people were always very good about giving us information.

"Mostly satisfied " Read full review on TripAdvisor 3/12/2012 Vote

2. Note - we had to change rooms (no problem w/front desk) - the x22 series rooms are a bit cramped, but front desk was more than happy to accommodate a move; including moving our luggage to the new room while we were out & about (awesome!)Location is conveniently located near the Hilton Hawaiian Village, with easy access to the beach and the Wailana Coffee House.

"Always a great stay... " Read full review on TripAdvisor 3/10/2012 Vote

3. Rebecca and Tianya were amazing behind the front desk when I checked in.

"Friendly Staff Made This Place Shine " Read full review on TripAdvisor 3/1/2012 Vote

4. -wired and wireless in-room HSIA, free to gold and diamond members-very friendly helpful staff, especially at front desk-decent free continental breakfast (for gold and diamond members) in a nice bistro setting with windows!-nice fitness center and small outdoor (usually devoid of guests) poolCONS:-no tub in regular room (tub in suites only)-tiny fridge -analog programming (such a waste on a great big HDTV set)-slow HSIA (oxymoron?)-easily-clogged toilet (outlet tube seems unusually small); were they replaced during the renovation, or are they the old ones.

"NEW FAVORITE IN WAIKIKI " Read full review on TripAdvisor 11/16/2011 Vote

5. My greeting at the front desk was fantastic and my HHgold got me upgraded from a king room to a penthouse suite.

"Easy walk to beach, great value " Read full review on TripAdvisor 9/16/2011 Vote

6. The front desk staff was helpful with dinner recommendations (ask for the printed list).

"Honolulu quick stay " Read full review on TripAdvisor 9/12/2011 Vote

7. The staff at the front desk are wonderful and helpfull as well.

"Comfortable and Affordable " Read full review on TripAdvisor 8/15/2011 Vote

8. The front desk was so helpful in extending our stay multiple times and were quick to offer up those wonderful fresh baked cookies.

"Thank you, Doubletree! " Read full review on TripAdvisor 1/25/2011 Vote

9. Front desk personnel are efficient and friendly.

"Good Location and Value " Read full review on TripAdvisor 12/20/2009 Vote

10. He big shock came when a large security guard and front desk manager pounded on our door within 15 minutes of our days late arrival aggressively alleging we were smoking something funny in our room.

"Less than warm welcome " Read full review on TripAdvisor 4/14/2009 Vote