Wyland Waikiki, Honolulu, Manager

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Rank

22nd

Out of 165

Wyland Waikiki	Average Price: $169 Check Rates

Hotel Class:

400 ROYAL HAWAIIAN Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 10 of 17
Average review rating: 4.19

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (55) , MyTravelGuide (7) , Travelocity (8) , TripAdvisor (464) , YahooTravel (14)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (27) balcony (77) bar (115) bathroom (131) beach (386) bed (183) breakfast (149) charge (24) check in (59) check out (19) closet (21) complimentary (15) concierge (36) cost (35) deal (48) decor (30) dinner (17) food (42) front desk (104) hot tub (26) hotel (1129) housekeeping (27) lobby (211) location (303) manager (22) massage (75) money (47) ocean (51) parking (103) pool (328) price (107) rate (71) recommend (97) restaurant (172) room (1317) room service (20) service (141) shower (109) shuttle (24) spa (45) staff (379) street (245) suite (117) towel (47) valet (99) valet parking (35) value (63) view (111) walk (215) wireless (34)

Manager

Appears in 22 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
acceptable (2) clerk (2) credit (2) desk (3) floor (2) friendly (2) helpful (4) hotel (4) management (22) new (3)

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1. Friendly and helpful staff (the manager was even prepared to use his own credit card to help us book a flight out, when our flight with a newly non-existent airline was no longer available and our European credit card was not acceptable with Hawaiian Air).

"One word: Fantastic " Read full review on TripAdvisor 5/31/2009 Vote

2. The exception was the front desk manager who was very helpful when we asked about car rentals and directions.

"Clean and comfortable but very little soundproofing " Read full review on TripAdvisor 4/24/2009 Vote

3. The next day, we spoke with another manager on duty (Debbie) and she moved us into the main tower where things were better, but the tub had some things in it that was pretty dirty.

"Look elsewhere " Read full review on TripAdvisor 2/27/2009 Vote

4. Also kudos to the manager Barrett and to Robin the front desk clerk.

"Waikiki's finest " Read full review on TripAdvisor 10/23/2008 Vote

5. I have to make special mention of the staff, particularly the assistant manager who went out of his way to try and sort out our arrangments for New Year's Eve, calling his contacts around the town and treating us like total VIPs.

"Fab hotel and excellent service " Read full review on TripAdvisor 1/10/2008 Vote

6. Jen Lizo, who was the supervisor or manager that night was an angel.

"Great location and great staff!! " Read full review on TripAdvisor 2/28/2012 Vote

7. Eventually we insisted on seeing the operations manager, and rooms were resolved, but there is no reason for us to have to work ourselves up into such an emotionally distressed state and put up with the myriad of disrespectful 'gestures' of customer service from staff.

"smart[--] "service" from immature team " Read full review on TripAdvisor 1/23/2012 Vote

8. The real difference was the service, from the bell captain up through the manager.

"Outstanding Service " Read full review on TripAdvisor 8/28/2011 Vote

9. I have been a hotel manager for 10 years and travel extensively around the world.

"HORRIBLE!, Stay Away! " Read full review on TripAdvisor 7/2/2010 Vote

10. I left my cell number for the manager and left the building not sure if it was safe.

"Avoid this Hotel " Read full review on TripAdvisor 6/24/2010 Vote